Good morning,
I've always come to Tom's Hardware to find solutions to the issues I might be experiencing, however the issue I've come across now I can't find anywhere else. I hope someone here can offer some help.
I just bought a new gaming desktop (Alienware) and a new screen (HP Omen 25). The computer itself works without flaws. I installed all the latest drivers and all the latest windows updates.
The issue arises when the monitor goes into sleep mode (I've ruled out that it's windows sleep mode causing my problem, because it also happens when just the monitor goes into sleep mode)
When the monitor goes into sleep mode, I am able to wake it up by using either my mouse or my keyboard. But once the monitor wakes up (displaying my desktop), my mouse and keyboard are unresponsive. I can't move the cursor. I can't type anything (I had it go to sleep mode with Word open last time to check), I can't pull up the windows menu by pressing the windows button on my keyboard. I can't even turn on/off caps lock or num lock. However, funny enough, CTRL+ALT+DEL is responsive and it will bring me to the screen where I can either sign out/lock/task manager. Now the mouse and keyboard do work! If I start task manager, it goes back to the desktop, launches Task Manager, but the mouse and keyboard are unresponsive once again.
The only "workaround" is signing out and signing back in. I know I could turn off sleep mode for both windows and the screen, but that's just a bandaid and does not fix the underlying issue.
I've tried pretty much all solutions I could find, tweaking the power settings, etc., but nothing seems to work.
Any help would be much appreciated. Thank you.
I've always come to Tom's Hardware to find solutions to the issues I might be experiencing, however the issue I've come across now I can't find anywhere else. I hope someone here can offer some help.
I just bought a new gaming desktop (Alienware) and a new screen (HP Omen 25). The computer itself works without flaws. I installed all the latest drivers and all the latest windows updates.
The issue arises when the monitor goes into sleep mode (I've ruled out that it's windows sleep mode causing my problem, because it also happens when just the monitor goes into sleep mode)
When the monitor goes into sleep mode, I am able to wake it up by using either my mouse or my keyboard. But once the monitor wakes up (displaying my desktop), my mouse and keyboard are unresponsive. I can't move the cursor. I can't type anything (I had it go to sleep mode with Word open last time to check), I can't pull up the windows menu by pressing the windows button on my keyboard. I can't even turn on/off caps lock or num lock. However, funny enough, CTRL+ALT+DEL is responsive and it will bring me to the screen where I can either sign out/lock/task manager. Now the mouse and keyboard do work! If I start task manager, it goes back to the desktop, launches Task Manager, but the mouse and keyboard are unresponsive once again.
The only "workaround" is signing out and signing back in. I know I could turn off sleep mode for both windows and the screen, but that's just a bandaid and does not fix the underlying issue.
I've tried pretty much all solutions I could find, tweaking the power settings, etc., but nothing seems to work.
Any help would be much appreciated. Thank you.
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