PC freezes then restarts while watching videos online (youtube, twitch, others)

Menfis

Commendable
Jan 23, 2017
3
0
1,510
Hello,

I will start the thread with my PC specs:

Processor Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
NVIDIA GeForce GTX 1080 // NVIDIA GeForce GTX 760 // iGPU
MOBO Asus Z87-PRO
HyperX FURY DDR3-1866 16GB CL10 & Corsair Vengeance 2x 4GB 1600 MHz CL9
HDD Kingston 1 TB
SSD HyperX FURY 120GB SATA3
Aerocool Templarius Imperator 750W 80+ SILVER

My problem is that whenever i am watching videos online after some time ( can be 5 mins, can be over 14hrs) my computer freezes for a second then restarts. I noticed this issue on brand new install of Windows 10, which was fully updated, but i couldn't receive any memory dumps. After a while i switched to Windows 7, but the problem still exists. At least here i managed to get a memory dump, which i'll link.

This problem was happening on my older gtx 760 card, integrated GPU and on my brand new ( few days old) gtx 1080.
System isn't overclocked, i managed to run those tests and every one was passed:
-chkdsk
-mdsched
-memtest/memtest86
-furmark/power supply

System temps are good(up to mid 40 no load, up to mid 60 heavy load), psu is giving right voltages without/under load.

Crashes happen on any browser (IE,ME,Chrome,Firefox), on any card.
In every case drivers were up to date, while GPU driver is also latest 391.35 NVIDIA Driver.


Memory Dumps:

Files : https://drive.google.com/file/d/1uiUnLe8seOOl64eT2dcS9LEXC8SXFWY8/view?usp=sharing
----------
On Wed 2018-04-18 22:09:04 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\041818-21044-01.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800F333C04)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8800F333C04, 0xFFFFF880021E77E8, 0xFFFFF880021E7050)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 391.35
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 391.35

---------

On Wed 2018-04-18 22:09:04 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800F333C04)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8800F333C04, 0xFFFFF880021E77E8, 0xFFFFF880021E7050)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 391.35
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 391.35



If you need some more informations just ask me and i will try to respond as fast as possible.


 
Solution
Weird that the exception seems to be coming from the nvidia driver, but you have no problems playing games. I'd try streaming on Microsoft edge if you are using Chrome/firefox, or vice versa. May be a compatibility issue with the driver you are using. If that fails, try doing a clean install of the video driver.

If you have an old GPU you could pop it in and see if the problem persists.

I have the same issue, but it also happens when gaming. No warning, no errors upon restart.

Also, how old is the PSU?
I beleive it might be a bad capacitor on your mobo. Those kind of faults tend to appear at mobos when aging, and it is very difficult to draw a certain conclusion about where the fault is at.

Is anything else causing similar problems, what about gaming?
 

Menfis

Commendable
Jan 23, 2017
3
0
1,510


No problems while gaming at all, be it ultra witcher 3 or streaming PUBG on max settings. That's the strangest part for me. :(
 

Steve Stillwell

Honorable
Dec 5, 2013
46
0
10,540
Weird that the exception seems to be coming from the nvidia driver, but you have no problems playing games. I'd try streaming on Microsoft edge if you are using Chrome/firefox, or vice versa. May be a compatibility issue with the driver you are using. If that fails, try doing a clean install of the video driver.

If you have an old GPU you could pop it in and see if the problem persists.

I have the same issue, but it also happens when gaming. No warning, no errors upon restart.

Also, how old is the PSU?
 
Solution