- Apr 22, 2018
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Hey everyone,
This is my first post on here and I'm in need of a little help. I bought my PC at the beginning on March 2018 and at the time of writing this its the end of April. I bought this PC for gaming and Uni work but unfortunately it can't run games. To be more specific, it'll open the game, play for a period of time (anywhere between 5-30 minutes) and then, depending on the game, strange blue lines, artifacts and shapes will appear on the screen and either the PC will crash, or the game. This even happens with light titles such as CS:GO and Minecraft. For reference I have a GTX 1050ti, AMD FX 6300 and 8gb of ram; not a blazing fast system, but one that should definitely run games like Minecraft with ease. I also have issues with software like Adobe Photoshop and Illustrator, with crashes and weird patterns forming on the screen.
I have a fresh install of Windows on a new SSD I bought, but experienced problems from both the HD Windows install and the SSD, so definitely not a Windows error. I looked at a .DMP file made by my PC from a previous crash and the result for that was 'nvlddmkm.sys', which is a GPU driver issue I believe, so I uninstalled and reinstalled the drivers, but still no fix.
I ran some software on the PC to see if I could find if it was an issue with the GPU or another piece of hardware. I ran a burn in test from Passmark on the CPU, Disks, RAM, 2D and 3D graphics and all of these came back with a pass. After that I ran both Heaven and Furmark GPU stress tests and both ran for approximately 10 seconds before failing. Heaven crashed my PC all together and Furmark itself stopped working; meaning I couldn't get a benchmark from either. With both, like what I experience when in Games, the screen developed strange blue shapes and artifacts before crashing. I then ran both GPU stress tests with the on board graphics of the CPU and, although slow and majorly unimpressive, I was able to run the tests and get results.
The company which I bought the PC from is too far away for me to be able to take it to them myself (as I have a warranty) so my only options are to either ship the whole PC to them or the GPU, however if the GPU isn't the culprit then it's a waste of time and money but shipping the whole system would cost an arm and a leg.
If anyone has any ideas or advice on what to do I'd be very grateful. Unfortunately I don't have another system to test components individually, which makes this process a whole lot more tricky. From what I've experienced and read online my guess would be a faulty GPU, but could it potentially be the RAM or PSU?
Here are some images that may help you see the issue: https://imgur.com/N3EMueQ
Thank-you in advance for any help/ advice!
This is my first post on here and I'm in need of a little help. I bought my PC at the beginning on March 2018 and at the time of writing this its the end of April. I bought this PC for gaming and Uni work but unfortunately it can't run games. To be more specific, it'll open the game, play for a period of time (anywhere between 5-30 minutes) and then, depending on the game, strange blue lines, artifacts and shapes will appear on the screen and either the PC will crash, or the game. This even happens with light titles such as CS:GO and Minecraft. For reference I have a GTX 1050ti, AMD FX 6300 and 8gb of ram; not a blazing fast system, but one that should definitely run games like Minecraft with ease. I also have issues with software like Adobe Photoshop and Illustrator, with crashes and weird patterns forming on the screen.
I have a fresh install of Windows on a new SSD I bought, but experienced problems from both the HD Windows install and the SSD, so definitely not a Windows error. I looked at a .DMP file made by my PC from a previous crash and the result for that was 'nvlddmkm.sys', which is a GPU driver issue I believe, so I uninstalled and reinstalled the drivers, but still no fix.
I ran some software on the PC to see if I could find if it was an issue with the GPU or another piece of hardware. I ran a burn in test from Passmark on the CPU, Disks, RAM, 2D and 3D graphics and all of these came back with a pass. After that I ran both Heaven and Furmark GPU stress tests and both ran for approximately 10 seconds before failing. Heaven crashed my PC all together and Furmark itself stopped working; meaning I couldn't get a benchmark from either. With both, like what I experience when in Games, the screen developed strange blue shapes and artifacts before crashing. I then ran both GPU stress tests with the on board graphics of the CPU and, although slow and majorly unimpressive, I was able to run the tests and get results.
The company which I bought the PC from is too far away for me to be able to take it to them myself (as I have a warranty) so my only options are to either ship the whole PC to them or the GPU, however if the GPU isn't the culprit then it's a waste of time and money but shipping the whole system would cost an arm and a leg.
If anyone has any ideas or advice on what to do I'd be very grateful. Unfortunately I don't have another system to test components individually, which makes this process a whole lot more tricky. From what I've experienced and read online my guess would be a faulty GPU, but could it potentially be the RAM or PSU?
Here are some images that may help you see the issue: https://imgur.com/N3EMueQ
Thank-you in advance for any help/ advice!
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