Black Screen with white underscore/Windows 7 won't boot up

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chrissytheneko

May 2, 2018
1
0
10
So, as a digital artist, I'm always looking for a good software to use for my art. The problem is, This one pop-up gave my laptop 6 viruses then I was forced to shut it off.

After a while, I turned it back on, hoping for it to work. After the ACER screen, it stopped at a black screen with a blinking, white underscore.

I tried F8, pressing any keys, CRTL+ALT+DEL. I can't remove the inside of my laptop because I don't have tools to remove the rear.

Please help me, it would mean so much to me.

Also, I am only 13 and I have no knowledge of stuff with hard drives and such.
 
Solution
hang-the-9
Download and create an anti-virus rescue disk, boot off that and run a scan on the drive. Once that is done, boot off a Linux Live disk, copy your files off the drive to a backup drive, and either run a factory restore to wipe the disk and set it up like new, or get a second hard drive and install Windows clean on that. Second option you'd have to get a Windows 7 disk if you did not make any restore disks.

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hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
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Download and create an anti-virus rescue disk, boot off that and run a scan on the drive. Once that is done, boot off a Linux Live disk, copy your files off the drive to a backup drive, and either run a factory restore to wipe the disk and set it up like new, or get a second hard drive and install Windows clean on that. Second option you'd have to get a Windows 7 disk if you did not make any restore disks.

 
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Solution
A

archer_41

Prominent
May 4, 2018
14
0
510
Your disk may be dead. When you boot your PC, Try to go into the bios and search for detected devices. If the device is detected but still won't boot, try switching your boot order, you may have changed it at some point. If that doesn't work, then try to put the disk on another SATA or IDE slot, it may be a dead connector. Also, use a different wire when you do this. If none of that works, then reinstall windows, you will lose all your data when you do that. Sorry.


EDIT: I completely misread your question, yeah reinstall windows sorry about that.
 
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dshort01

Distinguished
Feb 14, 2006
269
0
18,860


THis makes the most sense..... and the first to try. YOu obviously have access to another computer. THis would be my frist bet to try.
 
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