Need help Identifying Issue

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tcb1005

tcb1005

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Feb 11, 2014
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Hello everyone,
I have a Windows 10 PC which keeps "hanging" and then the screen will either stay frozen or eventually go black. In both cases, a manual power reset has to be done to get the computer to shut off. At first I believed it was a graphics card issue because whenever I was watching a video and this would occur, the audio from the video would continue even though the screen would be frozen, and some visual articles would briefly appear on the screen before it froze. So I updated the GPU drivers hoping that would fix it, however the system is still freezing. It usually freezes within 5 to 10 minutes of the computer being booted, however it won't crash during all boots. Yesterday, for instance I powered on the computer and it worked fine for 4+ hours. I want to know if any of you have any idea as to what can be causing the issue? My computer parts are as follows:
CPU: i7-4790k
GPU- Sapphire Radeon R9 390 8GB
RAM- 16 GB AMD R9 branded
PSU- EVGA NEX 750G Gold rated
Motherboard- ASUS Maximus VII Hero
Cooler- Noctua NH U12S
SSD/HDD- Intel 530 SSD (240GB), 3TB Seagate

Thank you for any suggestions!
 
Solution
ehmkec
If your MB has onboard graphics then remove your GPU and try the onboard.

Keep doing things like ones that have been suggested. If it's not a connection then it has to be a component or in last case some software (doubt it).
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Lutfij

Lutfij

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Oct 7, 2009
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1| Make sure your motherboard BIOS is up to date.
2| Strip down the system and breadboard it.
3| See if changing the wall outlet you sue to power up your system has any affect...? You can take it to another room and try powering up the system.
4| Are you on the latest drivers for your system?

I'm suspecting a grounding issue or the PSU going bad. Are you on a power strip/surge protector?
 
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ehmkec

ehmkec

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Aug 31, 2017
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Check the event viewer and see if any error was recorded at the same minute the PC freezes. Also, with power completely off and unplugged, re-plug and check the seating of all power cables and graphic card plug and seating. Check the power cables into the power supply as well. Clean and blow out the PC when the power is off. The logic here is that as the PC heats up it may cause components to slightly move and possibly break contact.

Good luck...
 
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tcb1005

tcb1005

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Feb 11, 2014
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I am on a Power Strip/ Surge protector with nothing else plugged into it. I will plug it directly into another wall outlet. I am on the current Windows 10 Update, and my GPU drivers are now up to date. I am going to check to install the newest ASUS motherboard drivers. Thanks for your help so far!
 
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tcb1005

tcb1005

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I am receiving Kernel-Power Event ID 41 critical errors, however I believe that would be caused by the hard reset. Nothing else looks unusual in the logs.
 
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ehmkec

ehmkec

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Aug 31, 2017
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If your MB has onboard graphics then remove your GPU and try the onboard.

Keep doing things like ones that have been suggested. If it's not a connection then it has to be a component or in last case some software (doubt it).
 
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