A customer service says that mechanical HDD supports temps of 70-80ºC... It it's true?

MOS_6502

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May 2, 2014
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Hello to all.

I have in my hands a Zotac ZBOX ER51060 with an Western Digital WD10JPVX-00JC3T0 (1 TB, 9,5 mm, max temp of 60º C).

On normal operation (web browsing, photo editing, video, etc...) the HDD maintains temps of 43ºC, if you use things like Handbrake or CPU intensive programs, it reaches 47~48º C. The problem arrives when I use a game or program that heavily uses the CPU and GPU (1080p, always using optimal settings to reach 60 fps on every program or game); the HDD can reach 58º in 10~20 minutes.

It is strange, I can hit 60 fps on Unigine Benchmark Balley with these settings:

API - DX11
Quality:Ultra
Anti-Aliasing:x4
Resolution:1920x1080

and when the HDD arrived at the 58º C point, the system was running ok, no freezes, no frame skip... To me it seems tha the HDD is sufering of a heat trap, here are some photos to illustrate my thoughts

To the right is the 2.5" caddy:

334fdcd6-81f5-4f47-b671-f69032dd2536.jpg


The HDD is under the LAN ports, on the other side of motherboard, and...

83f0306d-f736-43e1-be16-58a91e7bfbe6.jpg


on that same location, (left side of the unit) there's a 90x90mm fan (upper part of the photo):

wnetrzeriser.jpg


then, if you close the lower cover, I think that (in theory) the heat of the HDD will go through the small gap that is near the HDD (as seen on the first photo), and after that, the heat will reach the 90 mm fan; I think also that the heat will leave by the mesh holes of the lower cover. The problem of this theory is that when you max out the GPU and the CPU, the air that the 90mm fan expeles is VERY HOT, so, I think that the heat of the CPU and GPU goes also through here, despite having his own cooling solution.

The last thing that what makes me think that the lower part of the unit doesn't have a correct cooling is that the HDD takes 15 minutes to go from 55º to 42º so, with this on mind, I reached the ZOTAC customer service and I explained to them all of this, and also I told them that the air vents aren't blocked and the fact that there's plenty of space for the air to circulate between the unit and near objects, and the response that I've received from the ZOTAC customer service says that mechanical drives can work under temperatures of 70~80ºC degrees...

I tought that normal 2,5" drives max operation temps are 60~65ºC, but I think that 70~80ºC is insane, I haven't found any drive that can run at that temperature and the manual of this ZBOX unit doesn't says anything about HDD temps... What would you say if you were in my place?
 
Unless they are using some sort of special drives the normal operating range of HHD is 5-55c.

That said going over 55c does not equal instant death. It just starts to increase the % chance of failure compared to one operating within the normal temp range.
 

MOS_6502

Honorable
May 2, 2014
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Hello, thanks for the responses.



Unfortunately, I can't improve the airflow, it's a prebuilt ZOTAC Barebone, I don't know if the fans are custom ones. By other hand, if I replace them for others with more CFM, it is sure that it would void the warranty.




Yes, that's what I tought, I use Crystaldisk to monitor the temps and set the alarm to 50ºC because this HDD takes 15 minutes to cool from 55ºC to 42ºC, denoting that the cooling for the bottom part of the unit is a bit deficient.



I have a question about this point: There is a 2.5" hard drive for the consumer market that can reach those 80ºC without problems? by other hand, thanks for the tip about the temp, but unfortunately, as I said on the above response, the HDD takes too much time to cool down to a safe work temperature, hence my concern to not even reach 55ºC.