PC crashes for seemingly no reason

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m.pekic1999

Apr 20, 2018
7
0
10
This is the second time it happened. I've recently built a new PC for the first time alone. Every part I got is brand new, I will list them below. Just a few minutes ago, I was working on something for school and I was listening to music and doing some research, and the screen suddenly went black and my speakers started buzzing. Then, it went to blue "Your PC ran into a problem and needs to restart" screen on Win 10. The only thing I had open was Chrome with about 10 tabs open because of my research. I checked the temperatures right after the PC rebooted (which was very quick), nothing seemed too much out of the ordinary. I thought that the processor might have been the problem, but it was around 27 degrees, max being 35. The only thing that seemsed weird was that the SSD was hotter than the HDD, but I guess that doesn't have to mean much.

Here are the components:

-AMD Ryzen 2200G
-AM4 ASUS PRIME A-320M-K
-2x DIMM DDR4 4GB 2400MHz Kinston Fury Black CL15
-SSD SATA3 120 GB SiliconPower Slim S55 550/420MB/s
-HDD SATA3 2'5" 7200 500GB WD Black

Previous time this happened the screen went just black. I'm a gamer too, but when I play games, nothing bad happens.
Also, I have Windows 10 Pro, and my motherboard is running on an older version of BIOS (3401) even though I have a Ryzen 2000 series processor. I requested for the BIOS to be upgraded before they delivered it to me and they didn't do it, but the system seemed to be running smoothly regardless. Could this have caused the problem?
 
Solution
lancerzero9
Updating the bios is easy. Find your board on the Asus website. This maybe??: https://www.asus.com/supportonly/A320M-C/HelpDesk_BIOS/

Get an empty USB drive and reformat it to FAT32 so the BIOS can read it. Unzip the BIOS file you downloaded from Asus and put the file on the USB drive.

Restart your computer and pres del a bunch of times to go into the bios and find the EZflash (or whatever Asus calls it these days) menu and follow the directions. EZ
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lancerzero9

lancerzero9

Distinguished
Jan 24, 2011
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You absolutely should be updating that BIOS. That motherboard you have predates the processor you are using by a full year. While it is similar to the first Ryzen chips, your cpu is slightly different. Update your BIOS. Its not hard.
 
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M

m.pekic1999

Apr 20, 2018
7
0
10


The temp of the SSD was 40 degrees, while the HDD was 29 degrees. I don't have a front fan, I have a pretty cheap case. I plan on getting a better case as soon as I get some money, and I'll make sure it has a front fan.
 
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M

m.pekic1999

Apr 20, 2018
7
0
10


I'm aware that it's different, that's why I requested for it to be updated and was disappointed to see that they failed to do that. I was surprised to see the PC boot up with no problems too. I've installed windows and done that kind of stuff multiple times by myself before, but I've never updated BIOS so I have been avoiding it until now since I'm kind of paranoid something will go wrong. Should I try to do it anyways?
 
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lancerzero9

lancerzero9

Distinguished
Jan 24, 2011
141
3
18,715
Updating the bios is easy. Find your board on the Asus website. This maybe??: https://www.asus.com/supportonly/A320M-C/HelpDesk_BIOS/

Get an empty USB drive and reformat it to FAT32 so the BIOS can read it. Unzip the BIOS file you downloaded from Asus and put the file on the USB drive.

Restart your computer and pres del a bunch of times to go into the bios and find the EZflash (or whatever Asus calls it these days) menu and follow the directions. EZ
 
Upvote 0 Downvote
Solution
M

m.pekic1999

Apr 20, 2018
7
0
10


I have the request written in an email to them, which they called me to confirm so I know they got it. But... Now that I think about it, when I went to pick it up there were two of the same motherboards so maybe they got them mixed up?
I don't remember the exact model, I know it was a cheap Frontier case with a power supply, which I will replace when I get a GPU.
I can try to switch the drives, it's no problem.
 
Upvote 0 Downvote
M

m.pekic1999

Apr 20, 2018
7
0
10


I have the request written in an email to them, which they called me to confirm so I know they got it. But... Now that I think about it, when I went to pick it up there were two of the same motherboards so maybe they got them mixed up?
I don't remember the exact model, I know it was a cheap Frontier case with a power supply, which I will replace when I get a GPU.
I can try to switch the drives, it's no problem.
 
Upvote 0 Downvote
M

m.pekic1999

Apr 20, 2018
7
0
10


Thank you, I'll make sure to do that as soon as I have the time.
 
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