Black screen after login with no cursor

MixedMartyr · May 14, 2018

Trying to troubleshoot a friend's laptop, a Lenovo ThinkPad Edge E530c running Windows 7 Professional. System seems to boot up fine, but logging in to the only account results in a black screen with no cursor. I can't use ctrl+alt+delete or any other way to bring up a command prompt. Does the same thing when booting in safe mode. Tried using the command prompt in startup repair to run sfc /scannow, but it says there is a pending startup repair and I need to restart the computer.
Any ideas on where to start?

camieabz · May 14, 2018

Try Safe Mode with 'Last Known Good Config' first. You never know.

Or, perhaps try the boot logging mode - http://www.watchingthenet.com/how-to-enable-boot-logging-for-fixing-startup-problems-in-windows.html

MixedMartyr · May 15, 2018

camieabz :

I'm not sure if I'm just missing something, but the last know good config option is nowhere to be found.

camieabz · May 15, 2018

In the link I provided, it's on the list (6th option) on image two.

If not available, then you maybe don't have a good config available (corrupted, or 'good' system restore points no longer there).

smorizio · May 15, 2018

from another pc make a windows media creation usb stick. see if it boots fine from the stick. also try a virus rescue disk make sure the laptop not infected. i would use a boot usb stick move his data off the laptop and run a factory restore.

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Black screen after login with no cursor

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