Display or GPU crashing, locks up PC, amdkmdap error

Brandon G

Reputable
Jun 16, 2015
44
0
4,530
My PC seems to be locking up after installation of my Asus Strix RX 570 OC 4GB GPU. It seems like a driver issue maybe, but hopefully not a bad GPU.

What I experience is, in this case, I will hear an audible "sharp but quick crashing" sound through speakers, monitors will say there is no connection and go to sleep mode, PC, fans, and RGB will stay on, yet the Asus Strix GPU's little ROG RGB will turn white and the keyboard and mouse will not be responsive.. aka can't wake up the screens. The power button wont even work to hold and reset. I have to turn it off at the PSU's I/O switch, wait 5 seconds to drain power, then turn back on.

This will happen within minutes of waking the PC, with little to no load on the CPU/GPU/RAM. Just a sharp crash sound, montiors black, and PC on but frozen up.

Event Viewer has this error each time, "Display driver amdkmdap stopped responding and has successfully recovered"

Then this also will happen, I'm playing Final Fantasy 15 and the screen will "crash" to a windowed grey screen. I hear the music of the game still. I have to open Task Manager then Force it to close the game. Not sure if this is related.

I did the TDR to 8 thing it crashed, I uninstalled Asus Aura, it crashed. I uninstalled CAM, it crashed. I unclocked the CPU (from a mild 3.5Ghz), it crashed. I rolled back the latest Radeon driver, it crashed and said I need to update that driver. I ran the Windows built in driver tester thing, it crashed due to Corsair's Utility (for my mouse), I uninstalled that, PC crashed.

I reinstalled windows last night. Haven't tested it yet.

Also, the GPU worked fine for about a week after I got it, now this.

Ryzen 5 1600
NZXT Kraken X42 AiO
Asus Strix B350 - Gaming Mobo
G. Skill Trident RGB - 3000Mhz 2x8GB
Asus Strix RX 570 OC 4GB
Antec HCG 620 watt
Hyper X Savage 240GB SSD - Windows 10
Toshiba HDD 1TB
G.Skill Ripjaws M.2 120GB SSD

NZXT Hue+ with 3 RGB Aer fans
NZXT Fan controller V2
 

Brandon G

Reputable
Jun 16, 2015
44
0
4,530


How would I check the 12v rail on my PSU? The PSU is about 3 years old. The BIOS is up to date, updated it about 2 weeks ago.

Thank you
 

Brandon G

Reputable
Jun 16, 2015
44
0
4,530
Below are the two Events I see in Event Viewer when I get this error and the game crashes:

Display driver amdkmdap stopped responding and has successfully recovered.

- System

- Provider

[ Name] Display

- EventID 4101

[ Qualifiers] 0

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-05-18T23:51:38.859649300Z

EventRecordID 834

Channel System

Computer Brandons-GamingPC

Security


- EventData

amdkmdap


And I get this error in Event Viewer at the same time:

Faulting application name: ffxv_s.exe, version: 1.0.0.0, time stamp: 0x5aaa9713
Faulting module name: ffxv_s.exe, version: 1.0.0.0, time stamp: 0x5aaa9713
Exception code: 0xc0000005
Fault offset: 0x0000000002b1fe16
Faulting process id: 0x31b4
Faulting application start time: 0x01d3ef0036c1080e
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XV\ffxv_s.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XV\ffxv_s.exe
Report Id: 98cfab48-1bdd-4139-b091-0add8528700c
Faulting package full name:
Faulting package-relative application ID:

- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-05-18T23:51:50.331109400Z

EventRecordID 913

Channel Application

Computer Brandons-GamingPC

Security


- EventData

ffxv_s.exe
1.0.0.0
5aaa9713
ffxv_s.exe
1.0.0.0
5aaa9713
c0000005
0000000002b1fe16
31b4
01d3ef0036c1080e
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XV\ffxv_s.exe
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XV\ffxv_s.exe
98cfab48-1bdd-4139-b091-0add8528700c