Hello all, I’m new her, and fairly well versed in technology for an average consumer, networking is not a strong suit of mine. I have a variety of devices on my network including:
MacBook Pro (2015)
iPad Pro 12.9” (1st Gen)
iPhone X
HomePod
Apple TV (4th Gen)
Logi Circle 2 Wireless Camera
6 Philips Hue White & Color Ambience E26 bulbs
The network is a ComcastXfinity one with a theoretical speed of ~150 MB/s. I use a router/modem combo of the following model:
Arris SBG6700-AC
I also have a Philips HUE HomeKit Bridge connected to one of the LAN ports and an XBOX 360 connected to the other, although that is usually turned off.
My network is setup as the following per the admin page of the router:
2.4 GHz
802.11 Mode: g/n mode
Bandwidth: 20Mhz
Channel: 11
Interference Level: Acceptable
5GHz:
802.11 Mode: a/n/ac mode
Bandwidth: 20 Mhz
Channel: 149
Interference Level: Acceptable
WAN Blocking: Enabled
IPsec Pass-through: Enabled
PPTP Pass-through: Enabled
Multicast: Enabled
UPnP: Enabled
There are a whole bunch of other settings there as well, so please let me know if there’s more worth sharing.
Now for the issues I’m having. First off, I’m getting peak download speeds of <75MB/s. Less than *half* of what I pay for. I’m also finding devices get kicked off the network somewhat often. The HomePod has the most trouble, and for some of it I’ve already been escalated to Apple’s engineers by AppleCare, but I’m wondering if my network configuration could be impacting it. First off a brief explanation of my HomeKit set-up:
6 Philips Hue hubs wirelessly connected to the Philips Hue Bridge plugged into my Arris Modem/Router combo via LAN. There is also a Logi Circle 2 wirelessly connected to the network via the app.
I have three devices that can act as a HomeKit hub, meaning by leaving them on the network, I can access and control devices when I myself am not there. Those devices are my HomePod, Apple TV, and iPad Pro. Now, what should be expected is that the HomePod should be the priority hub as long as it is plugged in to power. Weirdly, when I went on vacation, it switched to Standby and the AppleTV became the one connected. HomePod should also easily talk yo my HomeKit devices to switch scenes or make simple lighting adjustments, but often can’t find the HomeKit devices it’s trying to talk to, even though my iPhone and iPad and even my Apple Watch (communicating via my iPhone) are having no trouble. This is all fixed, temporarily (roughly 24-48 hours), by unplugging it and plugging it back in.
One other issue still persists past that however. If I attempt to view the Logi Circle when I’m away (its a pet cam for me) I often find an error message stating it is not connected, and I cannot see anything until I return to my apartment and connect to the WiFi network.
To me it seems that somehow both the HomePod and the Logi Circle 2 are having trouble remaining on the network or properly communicating with the network. I could very well be wrong though and something else could be the culprit.
From the preliminary research I’ve done, I thought maybe switching channels on the router would help, but as you can see they are already set to one of the reccomended channels and seem to have low interference. Is there another setting I could change?
This router only has 8 downstream and 4 upstream channels. Do I need a router with more?
Please let me know if you need any more information or if there is a good solution for both my speed and connectivity issues. Thank you.
MacBook Pro (2015)
iPad Pro 12.9” (1st Gen)
iPhone X
HomePod
Apple TV (4th Gen)
Logi Circle 2 Wireless Camera
6 Philips Hue White & Color Ambience E26 bulbs
The network is a ComcastXfinity one with a theoretical speed of ~150 MB/s. I use a router/modem combo of the following model:
Arris SBG6700-AC
I also have a Philips HUE HomeKit Bridge connected to one of the LAN ports and an XBOX 360 connected to the other, although that is usually turned off.
My network is setup as the following per the admin page of the router:
2.4 GHz
802.11 Mode: g/n mode
Bandwidth: 20Mhz
Channel: 11
Interference Level: Acceptable
5GHz:
802.11 Mode: a/n/ac mode
Bandwidth: 20 Mhz
Channel: 149
Interference Level: Acceptable
WAN Blocking: Enabled
IPsec Pass-through: Enabled
PPTP Pass-through: Enabled
Multicast: Enabled
UPnP: Enabled
There are a whole bunch of other settings there as well, so please let me know if there’s more worth sharing.
Now for the issues I’m having. First off, I’m getting peak download speeds of <75MB/s. Less than *half* of what I pay for. I’m also finding devices get kicked off the network somewhat often. The HomePod has the most trouble, and for some of it I’ve already been escalated to Apple’s engineers by AppleCare, but I’m wondering if my network configuration could be impacting it. First off a brief explanation of my HomeKit set-up:
6 Philips Hue hubs wirelessly connected to the Philips Hue Bridge plugged into my Arris Modem/Router combo via LAN. There is also a Logi Circle 2 wirelessly connected to the network via the app.
I have three devices that can act as a HomeKit hub, meaning by leaving them on the network, I can access and control devices when I myself am not there. Those devices are my HomePod, Apple TV, and iPad Pro. Now, what should be expected is that the HomePod should be the priority hub as long as it is plugged in to power. Weirdly, when I went on vacation, it switched to Standby and the AppleTV became the one connected. HomePod should also easily talk yo my HomeKit devices to switch scenes or make simple lighting adjustments, but often can’t find the HomeKit devices it’s trying to talk to, even though my iPhone and iPad and even my Apple Watch (communicating via my iPhone) are having no trouble. This is all fixed, temporarily (roughly 24-48 hours), by unplugging it and plugging it back in.
One other issue still persists past that however. If I attempt to view the Logi Circle when I’m away (its a pet cam for me) I often find an error message stating it is not connected, and I cannot see anything until I return to my apartment and connect to the WiFi network.
To me it seems that somehow both the HomePod and the Logi Circle 2 are having trouble remaining on the network or properly communicating with the network. I could very well be wrong though and something else could be the culprit.
From the preliminary research I’ve done, I thought maybe switching channels on the router would help, but as you can see they are already set to one of the reccomended channels and seem to have low interference. Is there another setting I could change?
This router only has 8 downstream and 4 upstream channels. Do I need a router with more?
Please let me know if you need any more information or if there is a good solution for both my speed and connectivity issues. Thank you.
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