Hi there, I bought the parts for a new build recently and cannot get the thing running for the life of me. I had trouble getting it to post, then got Win 10 installed, encountered a ton of issues, RMA’d several of the parts, and now I get nothing but a black screen.
Here are the parts:
Thermaltake Versa H15 SPCC Micro ATX Mini Tower Computer Chassis CA-1D4-00S1NN-00
MSI B350M Gaming PRO AM4 AMD B350 SATA 6Gb/s USB 3.1 HDMI Micro ATX AMD Motherboard
AMD RYZEN 3 1300X 4-Core 3.5 GHz (3.7 GHz Turbo) Socket AM4 65W YD130XBBAEBOX Desktop Processor
EVGA GeForce GTX 1050 Ti SC GAMING, 04G-P4-6253-KR, 4GB GDDR5, DX12 OSD Support (PXOC)
Ballistix Sport LT 4GB Single DDR4 2666 MT/s (PC4-21300) SR x8 DIMM 288-Pin Memory - BLS4G4D26BFSB
ADATA Ultimate SU800 128GB 3D NAND 2.5 Inch SATA-III Internal Solid State Drive (ASU800SS-128GT-C)
WD Blue 1TB SATA 6 Gb/s 7200 RPM 64MB Cache 3.5 Inch Desktop Hard Drive (WD10EZEX)
Plus a PSU that I had from an older build: CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS
Here is what happened:
When I first got all parts installed and powered the machine on, I got the message about either going into the bios or using default settings. I went into the bios, changed the boot order to USB because I used the Media Creation Tool to create a bootable Win 10 USB.
Exited BIOS and got black screen. Held down the power button and the machine would turn off. Powered back on, black screen.
Tried on multiple monitors and TV’s, tried DP, HDMI, and DVI. All fans were running.
After several times, I cracked it back open and reseated the RAM, popped out the GPU and put it back in, tried the RAM in a different RAM slot and tried powering it back on, nothing. Monitors/TV’s not sensing any source.
Went back in and disconnected and reconnected all the cords – 24 Pin, CPU Fan, PSU power. Also tried disconnecting the SSD because while troubleshooting on the web someone mentioned that. Still nothing.
I got frustrated and gave up for the night.
The following morning, I brought it over to one of the other TVs that I tried the day before (through HDMI) and when I powered on I suddenly get the Windows installation screen. I’m ecstatic. Windows installs ok to the SSD (I hooked it back up), shut it down, bring it to my desk and turn it back on. Starts up fine and I start downloading drivers. Then I start getting errors. One of them says “Recovery – Your PC/Device needs to be repaired. The digital signature of this file couldn’t be verified. Error code: 0xc0000428”. Restart, things are going fine for a few minutes, then another error – Blue Screen with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED message.
I restart again, I’m able to install most of the drivers, things are going fine for about an hour. Then another error.
I decide to just try to reinstall Windows. Bring up the bios, switch the boot order, put the Win 10 USB back in…nothing. Just like before. Try it a couple more times, still nothing. Try the other monitors and TVs, nothing. Pull the CMOS and wait, put it back in, and I get the initial message from when I first tried turning it on, about either going into the bios or using default settings. Pick the boot order, black screen.
I tear down the computer and completely rebuild it. After I get everything back together, I get nothing but black screen. Even when I pull the CMOS, all I get is black screen, can’t even get to the BIOS. And now holding the power button does not power down the machine - I have to flip the switch on the PSU
I read something about people having trouble with MSI B350 boards recently, so I figured maybe it’s a dead component. I RMA the mobo, CPU, and RAM. I also bought a new PSU (EVGA 500 W1, 80+ WHITE 500W, 3 Year Warranty, Power Supply 100-W1-0500-KR, Black), just in case my old one was borked.
Get everything installed and connected, black screen. Can’t even get to the BIOS.
I’ve gone through this checklist multiple times: http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems. I thought about flashing the BIOS but now I can’t get to them. I don’t have a case speaker – I guess that’s my next step.
I've done 4 builds before and have never had close to the problems I've had with this one. Is there anything I've missed? I'm at the point where I am beyond frustrated and disappointed. Thank you for any help.
Edit: I forgot to mention the debug leds - I've gotten all different info from them. Right now they're giving me CPU and RAM. I switch the ram around and get no CPU light but the RAM light is still on. I put two sticks of RAM and I get the RAM light and GPU light. It seems really random.
Here are the parts:
Thermaltake Versa H15 SPCC Micro ATX Mini Tower Computer Chassis CA-1D4-00S1NN-00
MSI B350M Gaming PRO AM4 AMD B350 SATA 6Gb/s USB 3.1 HDMI Micro ATX AMD Motherboard
AMD RYZEN 3 1300X 4-Core 3.5 GHz (3.7 GHz Turbo) Socket AM4 65W YD130XBBAEBOX Desktop Processor
EVGA GeForce GTX 1050 Ti SC GAMING, 04G-P4-6253-KR, 4GB GDDR5, DX12 OSD Support (PXOC)
Ballistix Sport LT 4GB Single DDR4 2666 MT/s (PC4-21300) SR x8 DIMM 288-Pin Memory - BLS4G4D26BFSB
ADATA Ultimate SU800 128GB 3D NAND 2.5 Inch SATA-III Internal Solid State Drive (ASU800SS-128GT-C)
WD Blue 1TB SATA 6 Gb/s 7200 RPM 64MB Cache 3.5 Inch Desktop Hard Drive (WD10EZEX)
Plus a PSU that I had from an older build: CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS
Here is what happened:
When I first got all parts installed and powered the machine on, I got the message about either going into the bios or using default settings. I went into the bios, changed the boot order to USB because I used the Media Creation Tool to create a bootable Win 10 USB.
Exited BIOS and got black screen. Held down the power button and the machine would turn off. Powered back on, black screen.
Tried on multiple monitors and TV’s, tried DP, HDMI, and DVI. All fans were running.
After several times, I cracked it back open and reseated the RAM, popped out the GPU and put it back in, tried the RAM in a different RAM slot and tried powering it back on, nothing. Monitors/TV’s not sensing any source.
Went back in and disconnected and reconnected all the cords – 24 Pin, CPU Fan, PSU power. Also tried disconnecting the SSD because while troubleshooting on the web someone mentioned that. Still nothing.
I got frustrated and gave up for the night.
The following morning, I brought it over to one of the other TVs that I tried the day before (through HDMI) and when I powered on I suddenly get the Windows installation screen. I’m ecstatic. Windows installs ok to the SSD (I hooked it back up), shut it down, bring it to my desk and turn it back on. Starts up fine and I start downloading drivers. Then I start getting errors. One of them says “Recovery – Your PC/Device needs to be repaired. The digital signature of this file couldn’t be verified. Error code: 0xc0000428”. Restart, things are going fine for a few minutes, then another error – Blue Screen with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED message.
I restart again, I’m able to install most of the drivers, things are going fine for about an hour. Then another error.
I decide to just try to reinstall Windows. Bring up the bios, switch the boot order, put the Win 10 USB back in…nothing. Just like before. Try it a couple more times, still nothing. Try the other monitors and TVs, nothing. Pull the CMOS and wait, put it back in, and I get the initial message from when I first tried turning it on, about either going into the bios or using default settings. Pick the boot order, black screen.
I tear down the computer and completely rebuild it. After I get everything back together, I get nothing but black screen. Even when I pull the CMOS, all I get is black screen, can’t even get to the BIOS. And now holding the power button does not power down the machine - I have to flip the switch on the PSU
I read something about people having trouble with MSI B350 boards recently, so I figured maybe it’s a dead component. I RMA the mobo, CPU, and RAM. I also bought a new PSU (EVGA 500 W1, 80+ WHITE 500W, 3 Year Warranty, Power Supply 100-W1-0500-KR, Black), just in case my old one was borked.
Get everything installed and connected, black screen. Can’t even get to the BIOS.
I’ve gone through this checklist multiple times: http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems. I thought about flashing the BIOS but now I can’t get to them. I don’t have a case speaker – I guess that’s my next step.
I've done 4 builds before and have never had close to the problems I've had with this one. Is there anything I've missed? I'm at the point where I am beyond frustrated and disappointed. Thank you for any help.
Edit: I forgot to mention the debug leds - I've gotten all different info from them. Right now they're giving me CPU and RAM. I switch the ram around and get no CPU light but the RAM light is still on. I put two sticks of RAM and I get the RAM light and GPU light. It seems really random.
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