Not getting Gig speeds.

May 21, 2018
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I have upgraded to Gig internet from spectrum and when i run a speed test over LAN i get around 100Mb. When i run a speed test over wifi to my phone im getiing around 500Mbs. I looked around other forum post and i tried messing with duplex setting and with drivers with no luck. On the Ethernet Status page it says i have Gig speeds also. I have 3 different Spectrum techs to find out what the problem was but all they did was run a test the their laptop and told me i was getting the right speeds. Im running windows 10 with Gig NIC cards.
 
May 21, 2018
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All the wires are CAD 5e cables and all drives have been updated. i have one laptop on LAN and one desktop on LAN. Both get around 100 down. I was able to transfer files with the speed of about 80 to 100Mbs
 
May 21, 2018
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I know the modem and rougher have 1Gb capability because it was a hassle for the first tech to get the hardware from his supervisor sense the Gig in new in my area. And all the CAD 5e cables are from the techs installing them. I know the cables are not the problem because im using the same cables that the one tech ran the speed test and got the proper Gig speed on his speed test.