High packet loss at Default Gateway hop

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MillerTheFeeler

Commendable
Sep 14, 2016
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For the last month or so I came across a problem, During prime time in my country I would get really bad pings to different game servers and VoIP servers, Speed tests show that everything is fine and ping tests and tracert tests show 0 problems.

After talking to my ISP for 3 times and realizing they dont know nothing other than how to set up a router I have downloaded Ping Plotter and noticed something interesting, On my first hop which is the default gateway, I get really high packet loss during prime time when I get bad ping and lag, I am not sure if the first hop is from my PC to my router or from my router to a server in my country, Would like some help in explaining and troubleshooting.
My connection is 40/3.5 and I am connected to my Router through a hub splitter with an Ethernet cable.

Here is a picture of ping plotter: https://imgur.com/a/AxiyvZj
 
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Hard to say since you removed all the IP address. The first IP is likely private anyway. Since the latency is so low it almost has to be inside your house. Pretty easy to tell if that ip is the same as you use to admin your router.

Still that data is likely some strangeness with the testing rather than a true problem. If you actually got that much packet loss then all the hops past it would also lose that many packets. It is like hop 3 if you really were losing all the data then nothing past it would appear.

Your best bet is to manually do what ping plotter is doing. Open a bunch of cmd windows and run continuous ping to a number of ip in the path. You are hoping to see some pattern to the loss. It will be partially...
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bill001g

Titan
Aug 9, 2012
28,363
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Hard to say since you removed all the IP address. The first IP is likely private anyway. Since the latency is so low it almost has to be inside your house. Pretty easy to tell if that ip is the same as you use to admin your router.

Still that data is likely some strangeness with the testing rather than a true problem. If you actually got that much packet loss then all the hops past it would also lose that many packets. It is like hop 3 if you really were losing all the data then nothing past it would appear.

Your best bet is to manually do what ping plotter is doing. Open a bunch of cmd windows and run continuous ping to a number of ip in the path. You are hoping to see some pattern to the loss. It will be partially luck to see something when you have intermittent issues.

Still what you want to concentrate on are the first couple of hops. Those are controlled by your ISP. If you find a issue say in hop xx and it is in another ISP network there is little you can do to get this fixed.
 
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