HyperX Predator CL15 3000 not working in dual channel on GA-AB350-Gaming 3

May 11, 2018
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Hello, I've just bought a new Ryzen pc.

CPU: Ryzen 5 2600x
GPU: Asus ROG Strix 1080 A8G
MOBO: Gigabyte AB350-Gaming 3
RAM: Hyperx Predator 3000 CL15
SSD: Samsung 850evo 500gb
HDD: WD Black 2TB
PSU: Seasonic 620w 80+ Bronze
Case: NZXT H440

In windows10 it says "16gb (7,95 usable)" and when I ran the test with aida64 and CPU-Z it showed me that the memory is running in single channel.

I have tried replacing the ram with each other,
Changing the slots from red to black and black to red,

In BIOS it shows like it has 16384 memory and shows 2 sticks of 8192 but somehow it doesn't work in dual channel and this mobo should activate it by itself as far as I'm aware.
Any help would be appreciated.

Edit: I've tried booting the system up with a single stick of each and it didn't want to boot with one of them. I will go and replace that one and see if that fixes the problem.
 
May 11, 2018
2
0
10
Yes, I've tried placing them in both of the slots. There are 2 red and 2 black B/R/B/R placed like that. It was the same in both cases. Even tried switching the sticks trying both of them in each of the slots together. The only thing I noticed is that it didn't boot with 1 of them when I tried them one at a time, so I contacted the store and ask for a replacement stick.
So now I'm waiting for the replacement stick to arrive and then hopefully that will be the end of the problem.
Thank you for the reply.