PC not booting after clone attempt.
I attempted to upgrade my Samsung 850 evo 250GB to a 500GB 860 evo. Samsung data migration wasn't working so I tried Samsung magician to see what was wrong with the drive. When I looked at Samsung magician it said "this device is not supported" and "device not genuine" underneath. I spoke to Samsung customer service (they were useless please don't get me started) and they gave me some suggestions. So I followed their advice by uninstalling Samsung data migration but when I attempted to reinstall it, I kept getting an error message and it was unable to download. I told Samsung customer service and they told me to try a 3rd party option (macrium reflect). So I did this and the clone appeared successful. When I restarted the computer it gave 2 different error screens with one saying operating system not found (this was when I used my old drive which still had the files a different message came up with my new SSD). However, for some reason the PC was able to boot when I had both drives connected (I needed to boot using my new drive with the old drive connected).
Since then I have reformatted the new SSD, hoping that it would solve something. Despite there being nothing on the new drive, it is still required for me to boot in to windows.
Thanks for any advice. Also, I would appreciate it if I could have advice soon as I would like to return the device and get it replaced. Samsung offered me an RMA however for now I need both drives to even boot so would like to get that fixed first.
Thanks again.
I attempted to upgrade my Samsung 850 evo 250GB to a 500GB 860 evo. Samsung data migration wasn't working so I tried Samsung magician to see what was wrong with the drive. When I looked at Samsung magician it said "this device is not supported" and "device not genuine" underneath. I spoke to Samsung customer service (they were useless please don't get me started) and they gave me some suggestions. So I followed their advice by uninstalling Samsung data migration but when I attempted to reinstall it, I kept getting an error message and it was unable to download. I told Samsung customer service and they told me to try a 3rd party option (macrium reflect). So I did this and the clone appeared successful. When I restarted the computer it gave 2 different error screens with one saying operating system not found (this was when I used my old drive which still had the files a different message came up with my new SSD). However, for some reason the PC was able to boot when I had both drives connected (I needed to boot using my new drive with the old drive connected).
Since then I have reformatted the new SSD, hoping that it would solve something. Despite there being nothing on the new drive, it is still required for me to boot in to windows.
Thanks for any advice. Also, I would appreciate it if I could have advice soon as I would like to return the device and get it replaced. Samsung offered me an RMA however for now I need both drives to even boot so would like to get that fixed first.
Thanks again.