PC not booting after clone attempt

May 23, 2018
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PC not booting after clone attempt.

I attempted to upgrade my Samsung 850 evo 250GB to a 500GB 860 evo. Samsung data migration wasn't working so I tried Samsung magician to see what was wrong with the drive. When I looked at Samsung magician it said "this device is not supported" and "device not genuine" underneath. I spoke to Samsung customer service (they were useless please don't get me started) and they gave me some suggestions. So I followed their advice by uninstalling Samsung data migration but when I attempted to reinstall it, I kept getting an error message and it was unable to download. I told Samsung customer service and they told me to try a 3rd party option (macrium reflect). So I did this and the clone appeared successful. When I restarted the computer it gave 2 different error screens with one saying operating system not found (this was when I used my old drive which still had the files a different message came up with my new SSD). However, for some reason the PC was able to boot when I had both drives connected (I needed to boot using my new drive with the old drive connected).
Since then I have reformatted the new SSD, hoping that it would solve something. Despite there being nothing on the new drive, it is still required for me to boot in to windows.

Thanks for any advice. Also, I would appreciate it if I could have advice soon as I would like to return the device and get it replaced. Samsung offered me an RMA however for now I need both drives to even boot so would like to get that fixed first.
Thanks again.
 

Paperdoc

Polypheme
Ambassador
I suspect you have got caught in a Windows safety feature. You have not told us details of prior history, so I'm not sure.

Windows has a feature designed to help out automatically in future if ever some of the system files are corrupted. At the time when Windows first is installed, the installation routine examines the entire system for a second storage device. If it finds one, this is what it does. It WILL install Windows and all its files on the specified boot drive. BUT it also will place copies of important system files in a semi-hidden Partition you cannot "see" normally on the second storage device. The idea is that, if ever the boot drive's files are corrupted, the boot sequence will go to the other drive and find the backups, copy over a good copy of the corrupted file(s), then complete the boot. Self-fixing for your problem! Handy! From then on, at EVERY boot-up it will look for that second device to verify the extra copies are there safely and, if they are NOT found, it will refuse to boot!

On the other hand, this system can be partly re-routed. IF you have only ONE storage device in your machine at the time Windows is installed, the backup copies will be placed instead on the only drive in the system - the same drive Windows is being installed on. Then it CAN boot from that drive only.

Now, you cloned from one SSD to another using a third-party software tool. My guess is that it did NOT clone from old to new ALL of the Partitions on the old SSD - in particular, the "hidden" Partition with the backups. So if you try to boot with ONLY the NEW SSD in place it can't find the backups and fails, telling you it cannot find the OS. But if you also install the old SSD, the backups are found on it and things work.

There is a fix for this that certainly works when you have conventional HDD's, so I assume it will work for you, too. To do this you need a Windows Install CD for the SAME version of Windows you are using, even if it is not the exact CD used originally to Install your Windows. You need to set up your system so that only the NEW SSD with the clone copy on it is present. Then you need to set your BIOS Boot Priority so it will boot and run from the Install CD (or other storage device). When you do boot it will start up the Install process. Do NOT run a normal Install!! Search instead for a Repair Install and run that. This will search the only storage device present (your new SSD) and find that the backups are missing. Then it will create a new hidden Partition and place the backups in it. When the process completes, shut down and remove the Install CD. Reboot into BIOS Setup to re-adjust your Boot Priority setting to what you want, then SAVE and EXIT. The machine should be able to boot cleanly with ONLY that new SSD installed.

When that works, you can just run that way or shut down and add anything else you like.
 
May 23, 2018
4
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Thanks, that sounds like it might be right as when I attempt to boot it says "device needs to be repaired" and suggests using a recovery tool, like the installation device you said. The only thing is when I've tried to go to "repair" it from my USB the only options are "system restore", "system image recovery", "start up repair", "command prompt" and "go back to the previous version". I've tried these numerous times before to no luck, but thought I'd have a go again at "start up repair" as that sounded most similar to what you suggested. When I do this I go to a screen saying that it is troubleshooting but then within a few seconds it says that startup repair couldn't repair my PC. If you have any ideas that could help based on this it would be appreciated.
Also Windows Defender has frequently popped up on my PC, for instance it tends to say it is preventing "NZXT CAM" from making changes to my drive and more relevant, it said the same for Samsung magician. Its windows 10 if I haven't said already, and I'm happy to give any more information that could help.
Thanks
 

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