Does my computer need replacement parts at the RMA?

albertjhynes · Jun 12, 2018

I sent my computer to the ASUS RMA center in Grapevine, Texas. I'm on a tight schedule, and from what I've been told, my computer has to come back before the 21st. Now, ASUS told me that I should have it back by next week if it doesn't require some replacement hardware, but I'm scared that it will need it. My question is, would my computer require replacements? My problem was, the bootup was taking over an hour, and that doesn't even count how long it took for me to log in. When i finally got in, some apps were suddenly not working. As if they were deleted randomly. Everything was running super slow. I tried resetting it, and nothing happened. I tried getting into safe mode, but I tried twice and failed miserably. ASUS support told me to mail it in. It was a GTX 1060 laptop with Core i7 7th Gen 7700HQ with 2.80 GHz. It's unusual for that kind of PC to go from one minute start up to one year start up. So I ask again, would it need replacements at all? Thanks.

Darkbreeze · Jun 12, 2018

There is usually very little that's replaceable in a laptop aside from storage drives, memory and motherboard. Occasionally the graphics card and cpu. I would relax and take a deep breath. They already have it, so whatever amount of time they need to take, they are GOING to take, no matter if you call them in the middle of the night and tell them send it back tomorrow. You sent it. It's under warranty, hopefully, depending on what the issue is, so just realize that it is what it is.

These companies are usually fairly nonchalant about getting things done, but they usually get them done and get a working product back to you. I think that ought to be a higher priority than having it last week since it wasn't doing you any good the way it was anyhow.

As far as KNOWING whether it needs hardware or not, nobody can say that without having the device to test or having YOU have the device to answer specific questions regarding the operating system. I'm sure it will all work out in the end, so have patience, and rest assured that they will determine the problem and get it back to you as soon as they can reasonably do so.

albertjhynes · Jun 14, 2018

Darkbreeze :

There is usually very little that's replaceable in a laptop aside from storage drives, memory and motherboard. Occasionally the graphics card and cpu. I would relax and take a deep breath. They already have it, so whatever amount of time they need to take, they are GOING to take, no matter if you call them in the middle of the night and tell them send it back tomorrow. You sent it. It's under warranty, hopefully, depending on what the issue is, so just realize that it is what it is.

These companies are usually fairly nonchalant about getting things done, but they usually get them done and get a working product back to you. I think that ought to be a higher priority than having it last week since it wasn't doing you any good the way it was anyhow.

As far as KNOWING whether it needs hardware or not, nobody can say that without having the device to test or having YOU have the device to answer specific questions regarding the operating system. I'm sure it will all work out in the end, so have patience, and rest assured that they will determine the problem and get it back to you as soon as they can reasonably do so.

You were right. They said they would ship it back to me by the 18th. Thanks.

Darkbreeze · Jun 14, 2018

Good luck Albert.

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Does my computer need replacement parts at the RMA?

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