Hello
The problem is it SEEMS that whenever a browser is opened, a new tab is opened (randomly) it cuts the internet off. What I mean by that is the router/modem still is working, has a signal etc. but ALL access to internet (wifi AND wired) are just stopped/blocked for EVERYONE. It is caused by just ONE computer. Once that happens - we have to reboot the modem/router - and internet is restored for everyone...UNTIL the one computer decides to do it all over again. That said - sometimes i can get 20 minutes of working internet on it - and then it decides to do it. OR after no use - and then simply opening a new browser, it will do it. Reboot router/modem again - and we are good (including the computer that causes the issue DOES get internet for SOME time). So it's not NO internet ALL the time.
I've uninstalled the anti-virus, tried different browsers, even tried WIRELESS instead of a wired connection and it STILL didn't it over the wireless connection - showing me that it DEFINITELY is on THAT computer. Even got a BRAND new router/modem from Century Link! So I have NO idea what to do.
(Also - I looked at the event log - and noticed errors - each error was time stamped with the time that the internet would go out. The error log # was 10016 - so I looked that up and deleted a few thigns from the reg edit (which would be replaced once system was rebooted). Did that - and issue still is there. I felt it was important to mention this in case it can help.
The problem is it SEEMS that whenever a browser is opened, a new tab is opened (randomly) it cuts the internet off. What I mean by that is the router/modem still is working, has a signal etc. but ALL access to internet (wifi AND wired) are just stopped/blocked for EVERYONE. It is caused by just ONE computer. Once that happens - we have to reboot the modem/router - and internet is restored for everyone...UNTIL the one computer decides to do it all over again. That said - sometimes i can get 20 minutes of working internet on it - and then it decides to do it. OR after no use - and then simply opening a new browser, it will do it. Reboot router/modem again - and we are good (including the computer that causes the issue DOES get internet for SOME time). So it's not NO internet ALL the time.
I've uninstalled the anti-virus, tried different browsers, even tried WIRELESS instead of a wired connection and it STILL didn't it over the wireless connection - showing me that it DEFINITELY is on THAT computer. Even got a BRAND new router/modem from Century Link! So I have NO idea what to do.
(Also - I looked at the event log - and noticed errors - each error was time stamped with the time that the internet would go out. The error log # was 10016 - so I looked that up and deleted a few thigns from the reg edit (which would be replaced once system was rebooted). Did that - and issue still is there. I felt it was important to mention this in case it can help.
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