Hard drive makes clicking sound, computer freezes and restarts

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progproc

Commendable
Nov 1, 2016
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1,510
Hi, I have a WD Blue 2TB hard drive that is brand new. In the middle of a game or just browsing youtube, the hard drive starts to make a clicking sound and everything starts to lag. The lag will continue for 10 minutes after which the computer will restart.

Upon restarting, the computer will display the BIOS page where it only shows my CD drive and the hard drive is undetected. The clicking sound can still be heard (1 second interval clicks). Only after turning off the power and turning it back on does the hard drive stop clicking and can be detected.

I have done a hard disk check with WD's Data Lifeguard diagnostic tool. It showed irreparable bad sectors. I have done a RMA and the current hard drive is a refurbished one. The diagnostic tool shows no bad sectors but the clicking problem still exists. I have reinstalled Windows 10 as well.

I have changed the SATA cable with a brand new one. Problem still persists. Could it be the power cable? Can someone help me with this please
 
Solution
seagate_surfer
Your description points to a failing HDD. There should not be any clicking sounds coming from a drive.Check this website and see your HDD clicking sound appears on the list. Nevertheless, it is a good idea to have a good backup plan.

The conventional wisdom by tech experts on backups is known as the 3-2-1 method.

Basically you want:

3 copies of any data you don't want to lose
2 different mediums it's stored on (so 2 different drives in your computer, for example)
1 copy kept offsite, to prevent against disaster.

Best of luck.
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progproc

Commendable
Nov 1, 2016
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1,510


I have just had it replaced though. Possibly I could have gotten another faulty hard drive, but besides that, could it be a problem with something else perhaps?

I will have it replaced again just to be sure!
 
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seagate_surfer

seagate_surfer

Admirable
Mar 31, 2017
1,788
20
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Your description points to a failing HDD. There should not be any clicking sounds coming from a drive.Check this website and see your HDD clicking sound appears on the list. Nevertheless, it is a good idea to have a good backup plan.

The conventional wisdom by tech experts on backups is known as the 3-2-1 method.

Basically you want:

3 copies of any data you don't want to lose
2 different mediums it's stored on (so 2 different drives in your computer, for example)
1 copy kept offsite, to prevent against disaster.

Best of luck.
 
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