Jitter causing choppy gameplay

francisxmartinez · Jun 18, 2018

Hi, been having quite a bad experience gaming these past 2 weeks. I play mostly league and dota2 and noticed that the game play was not smooth at all, my ping and fps seemed normal so I suspected it was internet related. After taking a look at the logs from one my games i noticed that my jitter seemed all over the place while my latency and packetloss where under control. https://imgur.com/DkzoMfd - pretty much all my logged games look like this for this week.

Here are some winMTR results:
https://imgur.com/e2cHiKq - My Router
https://imgur.com/W4xCh6N - League server
https://imgur.com/ooYTGDg - google dns

As you can see I'm getting insane packet loss on the first hop to the league and dns servers so there is definitely something going wrong here and I just factory reset my router 2 weeks ago so I am quite lost on what to do.

I'm using an Ethernet cable with a powerline adapter and my router is a superhub3 from Virgin.
Heres what my connection looks like on a good day: https://www.thinkbroadband.com/broadband/monitoring/quality/share/7c3af76650f5c4fb01412a3790ae650068f81377-16-06-2018

Any helpful advice would be amazing

bill001g · Jun 18, 2018

You maybe chasing the wrong issue. 20ms of jitter is nothing really and your test shows 3ms which is more likely errors in the testing tool that actual jitter.

Your packet loss to the first hop means little when you get no loss to the last hops. Think of it this way if you really were getting 100% packet loss in hop2 like your trace shows no traffic would ever get to the end.

What actual problem looks like is in your league server trace. It shows loss starting in hop 7 or 8 and then continuing to the end with similar or increasing loss. All the hops before this basically show zero ignoring testing.

You run a long ethernet cable over the floor to rule out the powerline but it generally if there are actual problems in the first hop it affects every hop past it. There is no way the google trace would be clean if there was problem in your house.

Your problem is going to be if the problem is in some hop far from your house it is actually in another ISP network. You can do little to fix that. In the google one you pretty much only run traffic in your ISP and in googles network. The other one its hard to say but you are passing at least 2 other ISP other than yours.

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