On-board display working, but no signal from GPU.

[shadepiece]

Having an issue with a EVGA GTX 980 on a Asus Maximus VI Formula MB. Had everything working for my buddy with a fresh set of drives and a new install of Win 10. I shipped the tower to him, and on receipt the GPU appears to have gone out.

Initially he couldn't get any signal from the GPU or the On-board graphics, but after some guidance we at least got the display up with the On-board graphics which pointed to an issue with the GPU. I had him move the card to a new PCE-i slot, and then we couldn't get anything from either HDMI port.

It seems like we're close to figuring the situation out, and I don't think the card died. I haven't trued to walk him through selecting a PCE-i slot as the primary VGA in the BiOS yet as he it's all honestly a bit over his head. I wanted to see what options we have. It seems like a good sign that the On-board graphics wasn't displaying after we switched the slot the card was in. Any ideas?

 

[pete_101]

I would suggest clearing the CMOS, as the BIOS may be messed up, then let it reload the BIOS. The other thing about that mobo is the stupid battery location, so the CMOS clear has to be by the jumper pins as it can take hours to remove/replace the battery.

 

[shadepiece]

We did clear the BiOS. There is a button on the back that looks like a refresh symbol, and also the memokay button. That reset the board for sure. I've delt with some battry issues on this particular board before, and yes the battery is in a terrible location. I really don't want to have my buddy try to get that battery out if we don't have to.

 

[shadepiece]

Not sure why, but after a reset and a day of the PC being 0lugged in we decided to give it another go, and what do you know, it works!

All signs point to the PCE-i slot dying. Once we plugged the GPU into the upper slot we stopped being able to get the monitor to display from the motherboard. This was a good sign because, that meant the computer was detecting the GPU. So we plugged the HDMI into the card, and bingo it was all good!