i need serious help

rmtomsche · Jul 5, 2018

i can't really do anything technical wise, i can't troubleshoot anything, everything that i try to do an error pops up, ive even tried to reset my computer but when i try an error pops up and says an error has occurred, no changes have been made, its made my wifi terrible.
i cant verify stuff in cmd prompt or windows powershell.
CPU: Processor Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
RAM: 16gbs
Graphics Card: GTX 1060 3gb.
plz

Scottray · Jul 5, 2018

Will boot and run in safe mode?

2sidedpolygon · Jul 5, 2018

You almost certainly have a virus. Sounds like your only option is to use the Windows Media Creation Tool to reinstall the OS from that. First, plug a 16GB USB stick into a non-infected computer, reformat it.

To reformat, right click the Windows button in the bottom-left corner, and select "Disk Management". Now, at the bottom, right click the box with the letter corresponding to your USB stick (To find out what it is, just look through File Explorer for it) and select "Format". Under "Volume Label" choose "NTFS". Let the "Allocation Unit Size" stay at its default, and don't click "Perform a Quick Format or Enable File and Folder Compression".

Now, download the previously mentioned Windows Media Creation Tool onto the flash drive and go through the setup.

With your infected computer off, plug the flash drive in, and unplug your regular drive that has Windows installed. Now, once you're booted into the setup, plug your regular hard drive back in and begin. If you want more details on the making of the Media Creation Tool and installing Windows on your computer, these two videos explain it simply and clearly.

Installing Media Creation Tool Onto USB Drive

Installing Windows Onto Your Computer

Now, keep in mind you will lose your files, but this is your only option for recovery. If you want to risk plugging the infected drive into another PC and copying the files onto it, you can, but it's not safe by any stretch of the imagination.

Anyway, I hope this solves your problem!

g-unit1111 · Jul 5, 2018

2sidedpolygon :

Do *NOT*, repeat *DO NOT* do this. This is flat out wrong and potentially dangerous.

There's a lot of different ways you can diagnose your system before reformatting. A BSOD does not automatically mean you have a virus. Chances are something got corrupted and needs reinstalling. But it's usually more of a software problem than a hardware problem. Reformatting should be the absolute last thing you do. Before you resort to reformatting there are plenty of precautions you can take to make sure your system is not infected. This sounds more like it's a bad driver issue than it is with a virus. Thinking that this is immediately the cause of a virus is extremely counterproductive, and in some cases, can be dangerous to your system.

The first thing to do is to get your PC to boot in safe mode. If you can do that first then try running a system restore to the last point where your system worked correctly. If you can do that, then reinstall any drivers that might be affected by this.

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