Devices Keep Going Offline

treynolds215 · Jul 8, 2018

I have 8 devices (security cameras, doorbell, thermostat, lights, Smart TV, Echo dot, phone and laptop) all connected wirelessly to my Arris surfboard N300 (SBG6400) Cable modem and wifi router. I have Xfinity 60 mbps plan however, the devices are constantly disconnecting and going offline. I don't know if I need a new router (it's less than a year old) or if I need to upgrade my Xfinity plan. Any help would be greatly appreciated!

COLGeek · Jul 8, 2018

The level of service you purchase from Comcast should have nothing to do with the situation you are describing. These issues are happening on your internal network (on your side of the router). Do these disconnects affect all devices, including the laptop and phone?

treynolds215 · Jul 8, 2018

Thank you so much for responding! It does affect all of the devices. Not at the same time but at different times throughout the day and pretty frequently.

COLGeek · Jul 8, 2018

Take a look at your router's DHCP settings. I suspect you only have 10 addresses being assigned. You should increase to 20 or so.

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Devices Keep Going Offline

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