Computer restarts when playing games

PsychoManiac21 · Jul 11, 2018

My computer sometimes turns off then restarts itself when I am playing games. It seems like it only happens when something intense happens (two planets exploding in universe simulator and battle in Witcher 3).

Intel - Core i5-8400 2.8GHz 6-Core Processor
ASRock - Z370M Pro4 Micro ATX LGA1151 Motherboard
Corsair - Vengeance LPX 8GB (1 x 8GB) DDR4-2400 Memory
Samsung - 850 EVO-Series 250GB 2.5" Solid State Drive
Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive
Gigabyte - GeForce GTX 960 2GB Video Card
Cooler Master - N200 MicroATX Mini Tower Case
EVGA - 500W 80+ Bronze Certified ATX Power Supply

superninja12 · Jul 11, 2018

run prime 95, a version before 26.6!!

PsychoManiac21 · Jul 11, 2018

superninja12 :

I have and it just heats up my CPU but doesn't reboot my computer. When the reboot happens my temps are fine

finitekosmos · Jul 11, 2018

This could be PSU related. You mentioned that it happens during intense moments in some games. it's at those points that your GPU will likely draw more power. The PSU you have is actually pretty good, but it may be cutting it close to the maximum draw of the system. How old is your PSU as well? Most should be replaced after a few years of sustained/heavy use.

As the above person suggested running Prime95 is going to help you diagnose the problem, its a great start it will stress the CPU and you can identify if that's where the problem is or eliminate it from the list. I'd also look into running a graphical benchmark too that will stress your GPU maybe something like unigine's superposition. It's also possible that your GPU may have developed a fault, do you have a spare that you can test out in its place?

superninja12 · Jul 11, 2018

alright and try occt now : http://www.ocbase.com/index.php/download

PsychoManiac21 · Jul 11, 2018

finitekosmos :

Sadly I don’t have a replacement that I could test with. I have run cpu stress tests but I can try more. I’ll try and go for a gpu test next. Is there any way I could run a diagnostic on my psu, which is about 5-6 years old by the way.

PsychoManiac21 · Jul 11, 2018

superninja12 :

Okay, I ran it for about 4 mins. I stopped it to come here and ask if there is anything I should look out for while testing. I am going to continue to have it run for a while especially because my temps were fine.

superninja12 · Jul 11, 2018

https://www.tomshardware.co.uk/how-to-stress-test-graphics-cards,review-34201-5.html
https://www.tomshardware.com/reviews/stress-test-cpu-pc-guide,5461-9.html

also try the psu test after this.

just checking for sure, before we tell you to buy a new psu.

PsychoManiac21 · Jul 11, 2018

Okay so update I ran a cpu test for about 7 hours with no reboot on the computer so it looks to be good in that regard. I’ll test gpu next.

PsychoManiac21 · Jul 11, 2018

superninja12 :

Okay, so I ran a GPU test for about a second and then it rebooted. So what does that mean?

Shektron · Jul 11, 2018

Most likely the PSU is bad, but frankly no 'test' can really tell you if it's bad or not. Check Event Viewer for the error that is thrown when your PC reboots. If it is a Kernel Power error then most probably it's your power supply that needs replacement.

PsychoManiac21 · Jul 11, 2018

Shektron :

Yeah it does so is that a guarantee for the issue.

Shektron · Jul 11, 2018

Actually, no, but it is the most obvious solution.

superninja12 · Jul 12, 2018

the powersupply cant pull the graphics card, whats your country and budget?

PsychoManiac21 · Jul 12, 2018

superninja12 :

America but in Hawaii and how much do I need to spend.

superninja12 · Jul 12, 2018

not alot 60-65 dollars.

what store am I looking at?

edit: currency

PsychoManiac21 · Jul 12, 2018

superninja12 :

For a power supply?

Shektron · Jul 12, 2018

An excellent unit, yes. If you want a "will suffice" unit then about a 40-50 dollars unit will cut it.

PsychoManiac21 · Jul 12, 2018

Shektron :

https://foxandgrapesco.com/p/evga-700-b1-80-bronze-700w-power-supply-100-b1-0700-k1/?gclid=EAIaIQobChMInYD8iPua3AIVU2t-Ch3tigVdEAkYBCABEgJ7PvD_BwE

How about this one.

superninja12 · Jul 13, 2018

no awful.

corsair cx 550/seasonic s12ii 620w/

PsychoManiac21 · Jul 19, 2018

Wait hopefully someone is still looking at this thread. Could it be possible that these restarts could harm other components?

Shektron · Jul 19, 2018

Yes, a bad PSU, when causing problems, can indeed damage other components by delivering bad power to them. It is entirely possible, so if you've been using the PC with the bad power supply and just 'bearing' with the restarts, I would suggest stopping that immediately. Don't use the PC until you have a reliable PSU.

PsychoManiac21 · Jul 19, 2018

Shektron :

Well crap. I have done that a little bit most of the restarts came when I was trying to trouble shoot the issue. It happened maybe around 10 times in total from the past 2 weeks.

PsychoManiac21 · Jul 19, 2018

Shektron :

Did I mess up pretty bad?

PsychoManiac21 · Jul 19, 2018

Okay so I just uninstalled my PSU in a panic just to make sure that I dont use it till the new one comes in. So let’s hope to god that things will be okay.

Computer restarts when playing games

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