Crucial MX500 SATA m.2 2280SS SSD issues with Asus x299 Tuf Mark 1 - ssd not recognized.

routinetrafficstop · Jul 18, 2018

First, thank you for checking this issue out/helping me. Your time is valueble, and I appreciate anyone taking the time to look at this issue.

I cannot get the SSD to be recognized by BIOS (american megatrends 1102 12/29/2017) or on disk manager.

https://www.asus.com/us/Motherboards/TUF-X299-MARK-1/

That is my mobo,

I have an i9, 16gb ram, 1080ti, a 4 TB HHD that I had disconnected when trying to install the OS on the SSD. (here is the full build https://pcpartpicker.com/builds/edit/?userbuild=MGHhP6 )

I went ahead an installed the OS on the regular HHD so I could see if I needed to download a driver, format the drive, or something.

I tried this guide: https://www.youtube.com/watch?v=No-ct8pQcIg

I also tried steps in about 3-4 other tom's guides, however the options in my bios weren't always the same, and I couldn't find a guide that navigated my exact version of BIOS.

Let me know if you need any additional information.

Thank you to anyone who can help with this issue! <3

jay32267 · Jul 18, 2018

So....if the SSD is the ONLY drive connected to the MB....the BIOS still doesn't recognize it?

If so....I would try the other SATA ports....and I would try another SATA power cable to the drive. (I assume it's SATA as you didn't mention NVMe)

routinetrafficstop · Jul 18, 2018

I'm new with SSDs... but I dont believe it has a sata connection... it is connected to a pci-e m.2 port... I don't see any places to connect a sata power cable. I'll double check (but I'm thinking it's NVMe).

routinetrafficstop · Jul 18, 2018

The socket says it supports PCIe 3.0 x4 and SATA mode M Key design and type 2242/2260/2280 PCIe and SATA storage devices...

The SSD is 2280... so should be compatible.

jay32267 · Jul 18, 2018

Ah...I understand.

I actually have that MB btw and I love it...but I'm not using the M2 ports.

Although I'm not home at the moment...are there 2 M2 ports on the MB? If so can you try the other one?

routinetrafficstop · Jul 18, 2018

Here is the build... with the exact SSD that i'm using: https://pcpartpicker.com/builds/edit/?userbuild=MGHhP6

jay32267 · Jul 18, 2018

I agree. It should work.

jay32267 · Jul 18, 2018

There are two M2 sockets on that board that are compatible with that drive. If you haven't already...try the other one.

routinetrafficstop · Jul 18, 2018

The board is great, solid, the components I have all sync with the RGB...

There is another socket... however I couldn't get it to work on that socket either (its the one that sits perpendicular and juts out and needs a bracket to hold it in place). I don't know if I went though all the same troubleshooting on this socket that I did on the first one. It's hard to get to because of how big the GPU is. Also it never felt like it fully clicked in... but I suppose I could try it again? :-/

Thank you btw for looking into this.

TJ Hooker · Jul 18, 2018

Which M.2 slot do you currently have it in, M.2_1 or M.2_2? That SSD is SATA, and one of the M.2 slots (M.2_2) only supports PCIe.

The slots should be labelled on the motherboard, but if you can't find the labels you can look at the manual to identify them.

http://dlcdnet.asus.com/pub/ASUS/mb/LGA2066/TUF_X299_MARK1/E12783_TUF_X299_MARK1_UM_WEB_20170706.pdf?_ga=2.72488599.509937458.1531767515-110384515.1487199502

jay32267 · Jul 18, 2018

Has this drive been recognized in any machine? Is it new?

...and yeah....I love the board...although I haven't done the RGB sync.

Question: basically you just connect to the RGB header and run the ASUS Aura software correct? or is there more to it?

routinetrafficstop · Jul 18, 2018

The drive is new, and it hasn't been recognized in any machine.

TJ: It is in the SATA compatible socket (M.2_1)

routinetrafficstop · Jul 18, 2018

Oh and Jay... Yeah my water cooler and rgb stips are compatible with the asus sync (as is the Tforce ram)... and were just plugged into the RGB header on the board, then I can the asus sync software, and I can do a lot of sweet customizing of the lighting. I like to bump some music every now and then and have the lights flicker to it. Still exploring other options. I like the "temp" setting too, so you can see by color how hot the CPU is running.

Just wish I had my OS on this fast m.2 ssd

jay32267 · Jul 18, 2018

Sorry....I didn't realize the drive was SATA.

routinetrafficstop · Jul 18, 2018

No worries, I didn't know myself for certain.

TJ Hooker · Jul 18, 2018

So you have it in the M.2 slot that lies flat along the motherboard? Hmm, yeah it should work then. The only thing I can think of is try clearing the CMOS. I don't really have much hope of that fixing it, but it's easy enough to try. Other than that, maybe the drive or the M.2 slot is defective.

jay32267 · Jul 18, 2018

routinetrafficstop :

I'm going to have to try that.

....back to your problem....so there is only one slot that you can put the drive in....and you have and it doesn't recognize it. Do you have AHCI enabled?

jay32267 · Jul 18, 2018

If not.....try enabling it. Crucial recommends this.

routinetrafficstop · Jul 18, 2018

I'm not certain, I'll double check that here in a moment. I'll pop on mobile (for some reason I can't log into toms hardware on this account xD so I'll likely respond with an account named js2866nx)

js2866nx · Jul 18, 2018

Yeah ahci is selected. :-/

The only place I see m.2 mentioned in bios is under cpu storage configuration

js2866nx · Jul 18, 2018

Maybe i have to return it and just get a non m.2 ssd... that kinda bums me out tho lol.

TJ Hooker · Jul 18, 2018

FYI, an M.2 SATA SSD is no faster than a regular 2.5" SSD. If you get the non-M.2 version of the MX500, it will perform exactly the same.

Is this a new build? If so, I'd try to get to the bottom of it (rather than just working around it) while things are still under warranty, in case your mobo does actually have a faulty M.2 slot.

routinetrafficstop · Jul 18, 2018

Good call... yeah I just finished the build 3 days ago. So I'll hit up Crucial for a replacement, if that doesn't work, I'll hit up ASUS for the faulty socket. Is the NVMe version the one that is faster?

TJ Hooker · Jul 18, 2018

Good plan.

Yes, NVMe is the faster one. On paper/in benchmarks NVMe drives can be quite a bit faster. For real world performance in typical consumer use, the difference may not be significant.

routinetrafficstop · Jul 18, 2018

Yeah this will mostly be used for gaming, when I upgrade my workstation/stream PC (will be video editing, live streaming, Photoshop work) would this rig see more of a benefit?

Crucial MX500 SATA m.2 2280SS SSD issues with Asus x299 Tuf Mark 1 - ssd not recognized.

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