Network Adapter Constantly disconnecting

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Niixme

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Nov 27, 2015
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Recently my network adapter seems to disconnecting constantly. it eithers disconnects every 10mins or 1 min and has resulted in several BSOD.

The adapter is the ASUS USB AC-56, Dual-band Wireless-AC1300 USB 3.0 Wi-Fi Adapter been using it for a year. Drivers are updated.

The BSOD's experienced are:
- Kernel security check failure
- NNDS? forgot the name but it has to do with network driver, sorry for the lack of specifics

I have tried:
- Reinstalling the driver
- Memory diagnostic tool
- Changing power management of adapter settings to off
- reset tcp/ip settings.

Troubleshooting the network states that windows cannot automatically detect network's proxy settings. The network adapter is an external device plugged into the PC.

Would really appreciate help on this! thanks!
 
Solution
C
Hi,
I was having the same issue and this 'appears' to have fixed it for me, touch wood.
Go to Device Manager, Network Adaptors, choose your wi-fi card, advanced, change the 'scan valid interval' from 60 to 120. I did this yesterday evening and it hasn't dropped at all since. Previously it was doing it constantly randomly throughout the day.
Good luck!
Carol

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Niixme

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alright, currently updating the bios. Though trouble shooting the network has revealed that ''windows could not automatically detect this network's proxy settings''
 
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Niixme

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I have tried nearly every single solution but it doesn't seem to solve the issue.

The network adapter issue seem to get worse, when plugged in, it disconnects and reconnected every 5seconds to 1min resulting the spamming of USB disconnect windows sound & an occassional blue screen of death. This is even after getting a new USB network adapter.

Right now im currently using an ethernet cable which works fine except that I had to move my entire desk to the living room where the modem is.

Every single other usb device other than network adapter seems to work, im currently considering getting a wifi adapter card.
 
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johnbl

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Nov 4, 2012
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provide a minidump from c:\windows\minidump directory. It can be loaded into the windows debugger to see what is failing.

for network drivers or usb problems you need to change the memory dump type to kernel then provide the much larger kernel memory dump. c:\windows\memory.dmp

the minidump does not save the debug info for usb or network drivers.
 
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Niixme

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Ok so I changed the kernel memory dump via system in control panel. The windows debugger is built into system? i googled it and what came out was the windows debugger preview from windows store. How do i provide the much larger kernel memory dump? copy the previous dump file and ermm increase the size??
 
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Niixme

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I personally believe that there is something wrong with the product/network adapter. The usb is fine as all other usb devices work perfectly and all drivers are updated. The network is also fine.

The new adapter and the previous one are the ASUS AC53 Nano & ASUS AC56 respectively
 
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johnbl

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https://wikidevi.com/wiki/ASUS_USB-AC53_Nano
uses the RTL8812BU chipset.
the driver are at
http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=21&PFid=64&Level=5&Conn=4&DownTypeID=3&GetDown=false

most of the time people just do not have the proper drivers installed OR they install the driver but fail to select the newly installed driver as the default driver for that device. (kind of a side effect of how usb drivers can be installed for each port, gets kind of messy. even network drivers can have several drivers installed for the network device and you have to select the one you want to be active. many setup programs don't automatically mark the most current installed driver as the default. You have to go to device manager and actually check or use the pnputil.exe to remove the old package.


the kernel memory dump contains the info the hardware, and the drivers installs. you would have to put it on a cloud server and share it for public access and post a link. someone with a windows debugger can take a quick look.



 
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carolridley42

Aug 12, 2018
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Hi,
I was having the same issue and this 'appears' to have fixed it for me, touch wood.
Go to Device Manager, Network Adaptors, choose your wi-fi card, advanced, change the 'scan valid interval' from 60 to 120. I did this yesterday evening and it hasn't dropped at all since. Previously it was doing it constantly randomly throughout the day.
Good luck!
Carol

 
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