Graphics card not detected by Inspiron 560

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zackaryschumacher

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Oct 11, 2017
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Hello there, I have a Dell Inspron 560 Desktop PC. I have had the issue of a PCIE graphics card (AMD RX460) not being detected by device manager or the motherboard itself. If the card is installed, I have to use the integrated graphics to have any video. The strange part is that this GPU was working just fine until all of a sudden the motherboard just decided to stop detecting it. Here's what I've tried so far:

I've put the RX 460 in another pc, it worked just fine.

used a different graphics card (Radeon 4550). PC booted and used the 4550.

Used a different PSU, no change.

Installed drivers, no change.

Attempted to update BIOS, but couldn't because it was already up to date. Couldn't roll back either.

To clarify, I know that the RX 460 needs more than the stock 300w psu. I upgraded the psu before installing the card for the first time (when it worked). The psu I upgraded it with is a EVGA 500w. Sometimes the RX 460 will appear as "unidentified device" in device manager, and installing drivers has no affect on that. I have looked through all of the BIOS settings, and there is no option to disable integrated graphics or an option to force PCIE graphics. Any help would be appreciated, I've done all I possibly can.
 
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Kisianik
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Kisianik

Kisianik

Splendid
Jan 24, 2013
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I don't like what I think - PCIE 2.0 x16 slot probably is not providing all 75 w of power. Does your RX 460 requires any supplemental power connector? Or just PCIE power?
Do you have any PC store nearby where you can purchase video card and then return it without restocking fee?
What we need is to test motherboard PCIE slot for maximum power (75w) consumption.

Technically speaking, this card doesn't need stronger PSU, so you can instal your original one (I hope you have it) and test the card again.

Have you tried to do clean install of AMD drivers - using DDU in Safe Mode?
 
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zackaryschumacher

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Oct 11, 2017
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My variant of the card draws all of its power from the PCIE port, so there isn't a power connector on it. I have a gigabyte windforce 4gb variant. I still have the stock PSU, but it is a 300w PSU and the card requires at least 350w. I have tried a clean driver install, but not in safe mode. Will probably try safe mode later. I assume the card is getting the necessary power, because the fans spin at startup. There are no PC stores near me, and all of the repair shops are very expensive. I do own a asus GTX 1060, and I could put it in there, but I'm assuming that would work fine since that card draws power from the PSU.

I will try to install the drivers in safe mode, and will post back with results.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
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Don't always trust manufacturer's requirements. Your original PSU is powering 1050TI very easy, so it will power RX 460.
Use DDU, reboot into Safe Mode and use DDU to wipe all AMD Graphic Card Drivers, do this process in Safe Mode couple times to be sure, reboot and install drivers (all this done with RX inside).
 
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zackaryschumacher

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Oct 11, 2017
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Alright, so I used DDU in safe mode, then rebooted. When I tried to install AMD drivers, it had error #173 - installer cannot continue because AMD hardware not detected. The card still shows up as "unidentified device" in device manager, but the integrated graphics is now the Microsoft basic display adapter
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
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When everything was working before, have you updated driver to the latest version and after that it crashed?
I begin to suspect that there is driver incompatibility, especially in old PC. Try to step back a year or so on AMD driver.

Other thoughts.
Lets try something different.
Get Unknown Device Identifier and Driver Fusion Free version.

Do you have any picture posting sites, you would have to snap picture of what you see on the screen and then post it here. If none, sign for Imgur.com, which is one of the best for this purpose.

Run first Identifier and report back what did it found, next let Fusion find driver for you (I think Free version has limitation on how many drivers per month or week it can work, for your case it is more than enough).

Report back.

PS. Before trying those programs, use DDU to wipe everything clean again.
 
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zackaryschumacher

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Oct 11, 2017
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Ok, so I used unknown device identifier, and the card was not detected on that either. I used driver fusion, but it said I would have to have premium to actually get any drivers.
 
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R

rjcard32315

Commendable
Jul 29, 2018
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A fast but expensive solution I would assume from the info you provided on the circumstances of your problem would be the motherboard's PCI Express slot is not working correctly and to buy a replacement motherboard.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
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Does Driver Fusion at least see RX?
I was wrong that I used Fusion, I used another program DriverMax, which was allowing limited free driver updates (and a while back, it even had some kind of free support, because I was contacting them), sorry about that. All what I remembered was app LOGO picture and it was fussy.

Remind me, is Device Manager shows any entry for Unknown Device, or nothing at all.

do your best and inspect motherboard for anything abnormal, like melted/leaked parts.

Especially close to (around) video card.

This is your motherboard

uo_1505442447-25951-195.jpg


And this is what you are looking for, use flashlight if necessary.

hqdefault.jpg


bad-and-good-capacitors.jpg


Damage might look different, but you got an idea.


@rjcard32315
That was obvious (weaker card still working, so it is not completely dead yet) as the result of our diagnostic work, but I am trying to avoid this - it is last resort.
 
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zackaryschumacher

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Oct 11, 2017
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Just finished inspecting the motherboard, and thankfully there were no leaking capacitors. Not one thing looked abnormal. I shone a flashlight into the PCIE port, ant there was nothing obstructing it. I gave the port a quick spray with some compressed air. Device manager shows unidentified device. I'm hoping to not have to replace the motherboard if possible.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
3,462
3
22,515
No damage - no easy solution.

I just RUN DriverMAx to verify an ability to do something for free - it is allows [strike]3 driver updates[/strike] 2 drivers per day [new info] at a time for free (I don't remember and did not find out yet the frequency for FREE driver updates). So you can use it to see if DriverMax sees your RX, if it does, try their driver package.
I remember now - I used it to find drivers for Acer Media keyboard (I could not find drivers manually anywhere).

remember to use it only for video card drivers, as it can messing the system (had it too). And don't forget to create Restore Point, just in case.

Update. DriverMax review, read it please https://www.lifewire.com/drivermax-review-2619193

Update 2. Do not try this one yet, but I will place it here just in case, to remember its existence. Driver Booster review https://www.lifewire.com/driver-booster-review-2619190
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
3,462
3
22,515
I am out till August 2, has to finish new Dell cleanup for my friends - privacy like removed Cortana, convenience disabled Win 10 Updates (I hate when updates suddenly starts and it takes sometimes forever), removed Dell supplemental software and loading with good software.

If something urgent, I may answer if easy, if not urgent - will wait till August 2.

Sorry for the inconvenience.
 
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zackaryschumacher

Reputable
Oct 11, 2017
7
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4,510
I've tried to install the drivers in safe mode and the driver program wouldn't even launch. I am going to try to wipe the entire hard drive and reinstall Windows on the clean empty drive. I have nothing to lose since it's basically a clean windows install and the only program I have is Google chrome. I'm thinking that the card not being detected may be a software issue. Will report back when I do this.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
3,462
3
22,515


If you did not do this yet, try DriverMax, at worst, you will reinstall Windows, at best, you might find a solution.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
3,462
3
22,515


OP stated that the card was working fine in the past, then suddenly stop working. It seems like a hardware issue, more and more.
The only way to test it (motherboard PCIE slot), would be getting another power hugry brand new card and do a test run, then return it. If this way possible, then do so. If new card doesn't work - motherboard PCIE slot is busted.
 
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zackaryschumacher

Reputable
Oct 11, 2017
7
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4,510


I reinstalled Windows and that changed nothing. Tried DriverMax and it didn't detect the RX. I used DriverMax to install pcie related drivers, and that hast seemed to help either.
 
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Kisianik

Kisianik

Splendid
Jan 24, 2013
3,462
3
22,515


I am afraid that it is fault of PCIE slot - it is failing. The only other option to verify this is to get new GTX 1050TI, which requires full PCIE x16 power support and see if it is working. If not - slot failure, if yes, something wrong with your RX card.
I can not come up with any other solutions.
 
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