BSOD: video scheduler internal error

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BamuhSwe

Commendable
Feb 20, 2016
9
0
1,510
[Moderator Note: Moved post to PC Gaming.]

Notebook
Lenovo Y50-70
860M geforce

BSOD: video scheduler internal error

steps tried.

updated driver.

reinstalled drivers after removing all with ddu.

reinstalled windows.

problem happened when the kid was gaming. after that it started happening as soon as I started booting the computer up. Managed to get it working with safe mode. But as soon as the gpu is activated (now inactive), it will start BSOD again with same message.

minidump and msinfo.
https://1drv.ms/f/s!AkCoMeP3lmIojT988BIAK3u0dMy8

greatfull if anyone can help as I cannot afford to get a new computer and kid of course wants to game.

https://1drv.ms/f/s!AkCoMeP3lmIojT988BIAK3u0dMy8
 
Solution
J
bugcheck looks like the some as before, system up for 1.5 minutes. bad parameter passed to windows graphics driver subsystem.

graphic driver being loaded from the windows driverstore (jan of 2017)
\SystemRoot\System32\DriverStore\FileRepository\nvlt.inf_amd64_8ce2e93d564b086f\nvlddmkm.sys Sun Jan 15 15:04:40 2017 (587C0008)

you might try uninstalling Lenovo ACPI Virtual Power Controller (or disable the power management in bios and set to high performance in control panel)
\SystemRoot\System32\drivers\AcpiVpc.sys Mon Jan 15 23:44:31 2018

and make sure your system does not require a custom version of the graphics driver. or see if the generic version from nvidia website fixes the problem


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johnbl

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Nov 4, 2012
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a bad value was passed to a windows graphics routine. Generally this would mean you would want to look for a update to your graphics drivers and your audio drivers from your motherboard vendors website. you should also do a Malwarebytes scan since so much malware attempts to mine bitcoins on your graphics processor.

I would go to the motherboard website and update the bios, the intel graphics driver, the intel audio driver. then maybe the nvidia graphics driver and the nvidia graphics audio driver. (you might also go to the nvidia website for that update.) Sometimes the vendor will not provide the updates to the intel drivers and you have to go to intel website for cpu graphics driver updates.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/downloads

you also had two strange system files, if you can keep the system booted you should start cmd.exe as an admin then run

dism.exe /online /cleanup-image /restorehealth

this should fix the two files. (guessing they might have been replaced with malware versions but not sure)

note: update the audio drivers since it is often a source of corruption of graphic drivers. (Graphic driver provides sound support for hdmi cables)
 
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johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
bad parameter going to the graphic subsystem.

I would reinstall your nvidia graphics driver directly from nvidia. you have current versions but they look like they came from different sources. (one from Microsoft update)

you have 3 sound drivers installed.
IntcDAud.sys (intel )
RTKVHD64.sys Tue Dec 26 03:18:45 2017 (Realtek sound driver for motherboard, 2 months newer than their last release ??? http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false)

nvvad64v.sys Tue Jun 5 03:04:13 2018
NVIDIA Virtual Audio Driver

I would reboot and install the current nvidia driver (including sound support) from the nvidia website. then disable the nvida sound support in control panel device manager if you don't have speakers connected to your monitor.

I would remove the intel media accelerator (my guess as the root cause of the problem)
I would disable the motherboard sound hardware if it is not being used then remove the driver.

it took 11 minutes before your system bugchecked. I am guessing it is going to be a sound driver problem. you might just remove/disable them all and see if your machine bugchecks. then add them back one at a time.





 
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BamuhSwe

Commendable
Feb 20, 2016
9
0
1,510
First of all, ty so much for helping johnbl :)

Weird part with all this is that the other day i did a reinstall of windows. And I have not been installing multiple sounddrivers etc. So I am confused how Lenovo gets them all installed.

Trying figure out how to remove the intel media accelerator, as I only see one intel driver listed on graphics. And without that the screen goes black.

ill keep at it and update when I see the results!
 
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johnbl

Polypheme
Nov 4, 2012
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windows detects the cpu and installed the cpu drivers which includes a cpu graphics driver and cpu graphics audio driver. windows detects the motherboard sound chip and installs the driver, windows detects the nvidia gpu and installs the driver. problem is that it will install the generic versions of these drivers while your machine might need the custom versions provided by your motherboard vendors website.

it is pretty common for windows to update a nvidia gpu driver and not update the nvidia gpu sound driver. it causes pretty screwy problems. you really need to reboot before and after you install the nvidia GPU setup from nvidia. (it is not required but windows version requires a reboot and will cause problems if you don't reboot after the install)




 
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johnbl

Polypheme
Nov 4, 2012
10,072
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67,090
you should also confirm that starting cmd.exe as an admin and running

dism.exe /online /cleanup-image /restorehealth

works as expected.


you might want to change the memory dump type from minidump to a kernel memory dump. it will produce a very large memory dump that will contain more debug info. the file will be c:\windows\memory.dmp

you might also want to turn on device driver debugging by starting cmd.exe as an admin then run
verifier.exe /standard /all
then reboot and see if verifier finds a driver making a mistake. if it finds a bug it will bugcheck the system and create a memory dump.

note: be sure you know how to get into safe mode so you can turn off verifier
via
verifier.exe /reset


be sure you turn it off after testing or your machine will run slowly until you do.


make sure you have plenty of space on you OS drive so it can store the memory dump.


 
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BamuhSwe

Commendable
Feb 20, 2016
9
0
1,510
New dump up, i actually could start a game up before the BSOD occured now. I been testing a lot of suggestions and cleared all drivers I could and reinstalled diff versions etc.

Tired after so many hours trying to fix so will get a few hours of sleep now and try your suggestions more tomorrow.

I have ran that dism.exe prior, but will run again.

ty again for help
 
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B

BamuhSwe

Commendable
Feb 20, 2016
9
0
1,510
Full new install of windows 10.

Checkdsk, sfc, dimm etc all done.

Error still occurs. Tho, if I turn off the Nvidia Gpu in the bios the errors stops.

I opened the laptop. I removed cooling. cleaned the fans. Put on new paste and did a new
install of windows.

Still same issue pops up. So guess this is a hardware issue?

Here is latest dump : https://1drv.ms/f/s!AkCoMeP3lmIojT988BIAK3u0dMy8

I can still do that larger log with verifier. But need a break now to maintain my sanity :(

And need to come up with a solution so the kid can keep gaming.

Thanks again for help john.
 
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johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
bugcheck looks like the some as before, system up for 1.5 minutes. bad parameter passed to windows graphics driver subsystem.

graphic driver being loaded from the windows driverstore (jan of 2017)
\SystemRoot\System32\DriverStore\FileRepository\nvlt.inf_amd64_8ce2e93d564b086f\nvlddmkm.sys Sun Jan 15 15:04:40 2017 (587C0008)

you might try uninstalling Lenovo ACPI Virtual Power Controller (or disable the power management in bios and set to high performance in control panel)
\SystemRoot\System32\drivers\AcpiVpc.sys Mon Jan 15 23:44:31 2018

and make sure your system does not require a custom version of the graphics driver. or see if the generic version from nvidia website fixes the problem




 
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Solution
Z

zepspan

Sep 1, 2018
1
0
10
Hey there, ive had this problem to with my gpu(not in a laptop though).
What worked for me was to take the gpu out, give it a good clean and at last
Bake it!
I first thought that it was an driver issue but after a while i came across a forum which was talking about miniscule cracks in the solder of the gpu, so i heated the gpu till the solder got really soft so that any cracks would be filled, also replace the thermal compound on the gpu.
After this the card worked like new!
 
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A

akill95

Oct 29, 2018
3
0
10
@BamuhSwe
I have the same model laptop and the same problem. I have tried everything listed in this thread but it doesn't work. What did you do that worked? Could you elaborate the Solved answer?
I can't find any sort of power management in bios?
Thanks
 
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