New laptop with (in my opinion) pretty good specs, has very low fps with certain games? Help please!!

Sander Mens

Honorable
Aug 18, 2013
6
0
10,510
So just about 4 days ago I bought a new laptop. I have a game pc but it's fairly outdated at this point, it's about 6 years old. I'm not sure what the precise specs of my gaming pc are since It's not with me at this moment (while writing this). I know it has an i5 processor with 8gb ram and and AMD radeon 7800HD.

Now this laptop I bought will mainly be for my new study in IT. Hence why I preferred more RAM over a better gpu.

The specs of my new laptop:

- Windows 10
- Intel core I7-8750H, 6 cores, 2200MHz
- 16gb RAM
- 120Hz display (was advertised but I'm starting to believe it's a 60hz screen)
- NVIDIA GeForce GTX 1050 Ti (4G)
- 256GB SSD (M.2 PCIe)
- 1TB HDD [SATA (HDD), 5400 rpm]

Now on to the problem. Like I said I bought this laptop mainly for a new IT study I will follow starting next month. That said, I also bought the laptop while keeping in mind that I'd like to play some games on the go in my spare time.

My laptop has really really low fps, when playing games like GTA 5 and Final Fantasy 13. And with really low fps I mean consistent 10-20 fps no matter what the settings. While games like Hearthstone and Dragonball z Xenoverse 2 run really smooth.

Cooling isn't an issue while running these games, neither are my ram or cpu usage. I had these issues since day 1.

This isn't a huge issue right now but I want to have it fixed before it perhaps will be a bigger issue in the near future. Games like GTA 5 and Final Fantasy 13 are just unplayable with that amount of fps. While my gaming pc runs GTA 5 at reasonable high setting smooth, same with Final Fantasy 13.

In my eyes my laptop should perform better than my gaming pc right?


What have I already done trying to fix this problem?

- GPU driver is up to date
- Updated windows
- Made sure that my gpu is set as first choice for graphics, and not the integrated graphics.
- Also followed the steps from GoldKingCobra as written here: http://www.tomshardware.co.uk/answers/id-2820287/high-end-low-fps.html


Please help me, I really don't know what to do anymore. I looked all over the internet, and don't really know what I should be looking for here.

I hope someone can help me, I'd love to hear from someone.

(Quick edit before I post this, out of nowhere my laptop can run Final Fantasy 13 max settings without any problem. FPS is consistent at 45-60 while in sunlight and around 30fps while in shadows. Haven't tried GTA 5 out since I have to reinstall it. Dragonball Xenoverse 2 went from 30 fps on almost max setting to 50 fps on max).

(New edit, I restarted my laptop. back to where I was a couple of hours ago. All of a sudden Final Fantasy 13 on max settings is lagging really bad again, 10-15 fps consistently. Also Dragonball Z Xenoverse 2 went back from max settings 50 fps to almost max settings 30 fps. I really don't understand how this works. Also in the last 10 minutes, my laptop closed Xenoverse 2 down on its own. Please help me).

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While having Dragonball Z Xenoverse 2 open and being alt+tabbed out of it and into taskmanager. I saw that my gpu was spiking non stop to nearly a whopping 100%, it actually reaches 100% quite often. I assume this isn't normal and this might be the reason for my perfomance issues? What do you guys think of this, is the gpu in my laptop faulty? Cpu, ram, etc, was all on pretty normal percentages. Only the gpu was spiking really bad. Here is a link to a screenshot.

https://imgur.com/a/0sFFEWs
 
Jul 3, 2018
10
0
10
You can try to clean install windows 10 since just like you said you have a new laptop there might be a ton of bloatware in there also you can try to use decrapifier for windows 10. Also can you tell me you temp when playing and not playing any games
 

Sander Mens

Honorable
Aug 18, 2013
6
0
10,510
Temp. while not gaming:

- GPU: 44 degrees
- CPU: 50 degrees

Temp. while gaming:

- GPU: 65 degrees
- CPU: 70 degrees

Mind you, I started the laptop up and voila. No problems running games again. Max settings Dragonball Xenoverse 2 running with a consistent 55-60 fps. Also, running Final Fantasy 13 max settings is no problem as well, consistent 55-60 fps. I'm going to restart my laptop to see if it has problems running the games again.
 

Sander Mens

Honorable
Aug 18, 2013
6
0
10,510
Alright so after restarting my laptop there was still no lag. While playing I wondered something and plugged out the charger, and the fps dropped from 60 to 10 while playing Dragonball Xenoverse 2. I plugged it back in and the fps rose back to 60 again. What can I do about this?
 
This sounds like a performance mode problem; maybe things are downclocking when the charger is unplugged? Make sure the laptop is set to High Performance mode and see if that makes a difference (I think the setting is under Power and Sleep settings now).
 
Jul 3, 2018
10
0
10


Go into the bios and disable auto voltage/Speedstep