Newish AMD Ryzen 5 Crashing/Freezing

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tvsusej15

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My PC Parts <--- This is the link to the parts of my PC Build

So I completed this build in December 2017 And I have used it for small stuff such as homework and movies. It worked great there were no problems up until July 2018. Around early July 2018 it lost signal to the monitor for the first time but weirdly the CPU fan, Graphics card Fan, and LED's, were still on but no signal to the monitor. I thought nothing of it so I just forced it off by holding the power button and turned it back on and no problem. Next day the same thing happened but it happened quicker. So I read online that it could be the memory so I tried taking it out of the first slot and put it in the 2nd slot (I only have one memory, it's 8gb). It did not work. I played around with the memory placement a bit but it did not make a difference I kept experiencing freezes and loss of signal (Mostly loss of signal). So then I tried switching the placement of the graphics card because I have two PCIE slots (one is 2.0 the other 3.0). I had it in 3.0 which is the best choice I've read, but then I switched it to 2.0. It did not make a difference I still experience crashes. The PC would lose signal after 30 mins or so. Then it got worse to like 4 mins. I took apart the PC and took out the motherboard (CPU and cooler still installed) and then I put everything back together... I turned it on and I thought I had fixed the issue because the computer was running well for about an hour and a half but then it crashed (lost signal to monitor). I tried switching the monitor but and weirdly it didn't lose signal right away but instead, it froze and then lost signal. So I switched it back to the original monitor.

At this point, I have no idea what to do. I'm thinking it might be the motherboard or something. I guess my question is does anyone have Any Ideas of what could be the problem??? Or any tips for troubleshooting?? Any help would be appreciated thanks in advance and sorry for the long post.
 
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anotherdrew
40-60 C for normal loads is fine ... sounds like you are good there.

For you memory, 2133 is the normal speed. XMP (Extreme Memory Profile) is kind of like turbo mode and should have come up as 2400. I am a bit surprise it let you set it to 2133 in XMP ... but I digress ... normally it works in normal mode, but XMP is a bit too much. I don't think that is the issue either. An interesting test would be to run the windows memory diagnostic (type memory in windows search and it should come up). The computer will normally crash within an hour (if I have understood what you said) ... memory diagnostic, if you select the extended test, will run for hours. Let's see if it crashes. If it does, I think we are definitely looking at some...
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anotherdrew

anotherdrew

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Ryzen CPUs are very fussy about memory. I have 3 and on the first 2 I picked Corsair memory that was on the supported list. On the 3rd I grabbed a stick of Corsair Vengeance (2400, like yours) because that is what I remember getting for the other 2. It ends up I got a stick that was not supported and it runs fine in normal mode (2133), but in XMP (2400) it would blue screen once a day.

Looking at the supported list for your motherboard, the stick you picked does not seem to be on the list.

If you are running your memory in the XMP profile, I suggest you turn it back to default (in BIOS).

My only other thought with the information you gave is overheating. You using HWinfo or anything to monitor temperatures?

Let us know if that helps.
 
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tvsusej15

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I don't think I can burrow one. but maybe i can buy a new gpu and test it out... if the problem persists maybe i can return the gpu since it will be ruled ouy that it wasn't the gpu. if it works fine then i'll keep it. I will try it once i get paid lol and ill post an update.
 
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tvsusej15

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@anotherdreww

i will try to switch the settings in the bios and see if that works and i have not been using anything to monitor temperatures but i will now to see if thats the problem. thanks. I will update you. thanks for the advice.
 
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tvsusej15

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Hey, I checked the temperature's of the CPU using the HWinfo and they seem like they are normal I looked up what normal temperatures is and the CPU temp is within the normal Temperature I think it was like 45c. I guess that would rule out overheating.
As for the memory... I looked at it in the BIOS and it says that there are two options for the memory. One of the options is to have it set at auto (which supposedly detects the memory type and sets the required frequency based on the memory type inserted into the motherboard). I had it set at auto. The second option is the XMP profile which would manually select the memory type so I tried changing it from auto to XMP profile just to see if anything would change and I set the frequency to 2133 which is the frequency of the memory i have installed. I tested the computer for about an hour and it crashed again.

At this point Idk what could be the problem. I'm going to try and get another graphics card to see if the problem could be the graphics card. Unless maybe there is another thing I should look at first.
If you have any more advice or troubleshooting tips or just your opinion would be greatly appreciated.
 
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anotherdrew

anotherdrew

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40-60 C for normal loads is fine ... sounds like you are good there.

For you memory, 2133 is the normal speed. XMP (Extreme Memory Profile) is kind of like turbo mode and should have come up as 2400. I am a bit surprise it let you set it to 2133 in XMP ... but I digress ... normally it works in normal mode, but XMP is a bit too much. I don't think that is the issue either. An interesting test would be to run the windows memory diagnostic (type memory in windows search and it should come up). The computer will normally crash within an hour (if I have understood what you said) ... memory diagnostic, if you select the extended test, will run for hours. Let's see if it crashes. If it does, I think we are definitely looking at some kind of hardware failure.

As why_wolf pointed out, it could be an issue with the GPU. I would rule out a software issue by removing the Nvidia software and reinstalling it. You can also use HWinfo to monitor GPU temperatures. Overheating there can also be an issue.

Past that, you getting into the unlikely stuff. Your build is all quality stuff and if it ran fine for 3 months, I would expect it to last a long time. But hey, crazy stuff happens.

 
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tvsusej15

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Okay, Thank you. I am currently running the extended memory diagnostics test since 7pm central time (45 minutes ago from the time of this post). If it doesn't crash I will let it run as long as possible just to see what happens. Thanks and I will keep you posted.

**Update**

Okay so it has been 4 hours now running the Memory Diagnostics Test and the computer has not crashed (Surprisingly, considering that it would not last more than an hour). The Test is running test 2 of 2 and is currently at 94%. I will leave it overnight and see what the feedback says in the morning. Thanks for helping me out. I don't understand why it crashes when it's in normal use but not when it's running the diagnostic's test. My only guess would be could it be the Operating System? Or maybe the drivers? I have the graphics driver updated to the newest version.
Any ideas?

***Update 2***
Okay so after about 5 hours the Memory Diagnostics test finished. It then restarted and I was brought to the Windows sign-in screen so I signed in and I was brought to my desktop screen and then within a minute, it crashed (lost signal). Then I tried resetting by clicking the reset button but it wasn't working and then I tried forcing the shutdown but the button did not work. (this has never happened before, it was very weird). I then had to cut off power from my power strip and then turned it back on.
I signed in again and was brought to my desktop screen and I played around for a bit and it crashed again after 10-15 mins.

I have no idea what the problem is. Any help is appreciated, thanks in advance.
Also, I think all my drivers are up to date and Windows is up to date as well. (I have Windows 10 education)
 
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tvsusej15

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Hey anotherdrew,
I kind of forgot about this post because I was trying to figure out what was causing the problem and i ended up switching out the gpu and ram to test it but they weren't the problem. I replaced the motherboard and the problem has not occured since then. So it was the motherboard the whole time. Thanks for your help i appreciate it.
 
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