PC Randomly Freeezes/ Stutters Briefly Now And Then Even After Clean Wipe Install

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Minutia

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Feb 27, 2015
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My computer keeps stuttering/freezing/hiccuping randomly for a split second randomly for 250ms or so. It does not seem to be a specific application. It will occur while browsing the internet, using any software even just browsing file explorerer. I believe the proper term would be a "random generic freeze" but anyways lets move on.

I have a video of the computer and how it behaves below. Im sorry for the horrible angle, ive tried re-recording it but I didnt capture the stutters as much compared to other videos. Note the black flickering.. Sometimes it is just the application other times its the entire screen.
[video="https://www.youtube.com/watch?v=igiiT9oyykA"][/video]

Ive spend clean installing the computer on both SSD drivers with no luck and have ran the entire process below for each drive. Speccy and HWInfo are located in links below :)

What I have Done:

    1. Updated drivers and Geforce drivers to latest, issue persists
    2. Run memory tests, no errors found
    3. Ran chdsk with no issues found
    4. Used CrystalDiskInfo to check health of SSDs and used Speccy to check temps (all checked to be normal)
    5. Reinstalled windows (keeping files) but issue persists
    6. Formatted C Drive and reinstalled Clean Windows 10 but issue persists
    7. With same install from Step 4, Booted in Safe Mode and stuttering/generic freezing stops
    8. Reinstalled Intel Rapid Storage Technology RST and NVME drivers for the 950 m.2
    9. Tried out different Nvidia 1080 graphics drivers reinstalling and restarting with no luck


My Thoughts:
I initially thought it was a software issue. After messing with the drivers I just did a fresh reinstall of windows. The issue continue which lead me to think it may be a hardware issue. I have the logs below but the temps and everything seem normal to me at a quick glance but I feel as though I am overlooking something and this is quite obvious. Connecting this issue back to hardware I thought it was the NVME Samsung 950 Pro SSD drive acting up but the Samsung 850 Evo was just the same way.. Im truly at a loss of what to do here. I then booted in Safe Mode and had zero issues. So no I have looped this issue back to software/drivers. What are your guys' thoughts?

Other Stuff:
Speccy Images
HWInfo Logs

UPDATE 1: Going to device manager>Disable GTX1080 the problem goes away. Reinstalling the drivers manually or with Geforce experience exhibits the freezing.
 
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terry4536

terry4536

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Mar 28, 2010
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Problems with freezing and stuttering are almost always software related. But they do tend to be difficult to remedy, because the can be the result of many problems. Incompatible drivers, corrupted drivers, corrupted BIOS, corrupted motherboard drivers, corrupted or missing system files to name a few. Even IRQ interrupt for the various devices.

I would update the motherboard drivers, graphics drivers, and audio drivers. If needed, I would even update the BIOS.

In regards to the graphics driver, always download and install the driver directly from AMD or Nvidia. Don't use the widows drivers they are terrible.

http://www.geforce.com/drivers
http://support.amd.com/en-us/download
 
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terry4536

terry4536

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Mar 28, 2010
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You looked at the drives a lot. I would say that they are probably not the culprit.

Reinstalling Windows is a good idea. Reinstalling the graphics card, confirming that all of the power connections are secure (at both ends if modular), changing out monitor cables, confirming that you are using the correct cable for the 240 Hz, and reseating the RAM are all good ideas. If nothing else to eliminate them as possiblities.
 
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M

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Ive looked into reinstalling the graphics drivers (with these instructions). It fixed the odd glitching but when playing games they just crash. Ive tried things little like Binding of Isacc which is quite light to World of Tanks, War Thunder and Rainbow Six Seige which all crash the software only and not the PC. Ive use the "stable" 382.33 driver mentioned in that post but it didnt help either. Ive updated to latest, second latest and lastly third before I got burnt out testing drivers. I moved onto changing the cables I have a DVI which I run at 144Hz. Ive tested DVI and HDMI at 60Hz with the 1080 and iGPU. Both work as intended but games would crash, or load then abruptly crash at the main menu. I went into BIOS and changed preferred Graphics with Auto, PEG, IGPU with both Enable/Disable Multimonitor performance options in the bios to no avail. Ive taken apart the PC, checked any errors and found none. I switched the GPU from one lane to the next.

All these resulted in improved behavior. The issue has shifted from a randomly flickering black screen to some games flat out crashing. I ran Furmark to see if it would initialize and it would crash similar to the game showing a crash bug report.

Definitely at a loss :\ Any other suggestions?
 
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terry4536

terry4536

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Mar 28, 2010
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I went back to the Nvidia version 391.24 last spring (when there were some problems with the drivers), and I haven't upgraded since then. It is working fine for me.

As far as cables for 144 Hz, I suggest DisplayPort , then dual link DVI-D. HDMI in general will not work for 144 Hz monitors (with a few exceptions).

This sort of a problem is hard to diagnose. In many cases like this, you aren't looking at just one problem. So if you fix one issue, you still have the rest. Then you put the first fix back to where it was originally and proceed to the next fix.

So if you make progress keep those changes, and proceed from there.

Here is a Microsoft webpage on this topic. It does a good job of describing the freeze and fixing it.

https://support.microsoft.com/en-us/help/2681286/troubleshoot-windows-8-1-windows-8-or-windows-7-hangs-or-freezes
 
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M

Minutia

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Feb 27, 2015
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I went ahead and took out the 1080. The i7 8700k alone worked flawlessly using the iGPU. This may be the symptom of a soon to be dead graphics card. Is there anyway I could verify the health? If not this is a nice paper weight for my desk
 
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terry4536

terry4536

Glorious
Mar 28, 2010
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Is there a way to verify graphics card? If you have overclocked it in the past, then you have probably run stress tests on the card. You can compare the previous overclock and stress test to the current overclock and stress tests. You can monitor the video output for any distortions. A failing graphics card often has bands or streaks on the display.

The easiest way to test the graphics card is to put it in another working system. If it works fine in the new environment, then the problem is likely in the remaining system (that it was removed from). If it doesn't work right on both systems, then you can assume that the card is failing.

The fact that the system worked fine without the graphics card is significant. That would tend to indicate the graphics card or the slot is a possible problem (also the power supply).
 
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M

Minutia

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Feb 27, 2015
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4,510
"The fact that the system worked fine without the graphics card is significant. That would tend to indicate the graphics card or the slot is a possible problem (also the power supply)."

Ive swapped to the secondary PCIE port. Ive never overclocked it. Though I did recently use it for machine learning for work projects but I dont think this contributed to its failure as it is nowhere power demanding as games or mining.

The power supply is a good note. I have yet to look into it. After all it is a crappy Corsair CXM 500 from my previous build. This pc was built in September of 2017, almost a year old. Thanks for the input Terry I appreciate it. Ill buy a new PSU and test it out. If it still fails then Ill deem this card prematurely dead.
 
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