Alienware 17 R1 shutting off while playing games.

whj

Aug 17, 2018
2
0
10
About a week ago my pc started shutting down while playing World of Warcraft. Here is what I have done so far. I ran a stress test on my CPU and GPU. CPU passed test with no shutdowns, Stress tested the GPU and my pc would turn off. I tried this about 3 times and same results. After three test it wouldn't turn back on for about 30 minutes. So I am assuming overheating GPU. Done a total wipe and reinstalled windows 10. Re downloaded World of Warcraft. Updated all drivers from Dell. Re applied thermal paste to both CPU and GPU. It lasted a little longer after all that. Maybe an hour but now it started shutting off much faster. I can stress the CPU all day and no shutdowns. As soon as I start stress test on GPU within 5 seconds it shuts off. I went on device manager and disabled my Nvidia 880M graphic card thinking this would help. So I was looking on facebook about 20 minutes then shut off. This was running off my small intel secondary card. I turned it back on and ran a stress test on the little card a couple times and all was fine. Finally my question is, if my big card is disabled and I know it's bad could it still cause my pc to shut off ? I already ordered a new graphic card but won't get it till next week. But when I get it will I still have a problem? If so maybe a bad motherboard?
 

whj

Aug 17, 2018
2
0
10


My pc was shutting off fast when using the 880M graphic card which led me to believe it was bad so I ordered a new one. Then I went in device manager and disabled it. Then I was just playing around with my pc using the small Intel 440 card and just scrolling down my facebook and it shut off again. I ran a stress test on that card and it passed ok. My main concern is that the 880M card is bad for sure but why did it shut off with it disabled. Could it still affect my pc while disabled because it is still plugged into the motherboard or could it have damaged the motherboard before I disabled it?