Hello, I have just recently acquired a gaming computer brand new and have downloaded two games:
Battlefield 1
Battlefront 2
Whenever I attempt to play these games the computer immediately crashes and gives me this error code:
"DirectX function "hr1" failed with DXGI_ERROR_DEVICE_REMOVED ("The video cared has been physically removed from the system, or a driver upgrade for the video card has occurred."), GPU: "Radeon RX580 Series", Driver: 18.8.1
(18.30.01.01-180802a-RadeonSoftwareAdrenalin). This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 2GB."
I am pretty sure I downloaded the latest driver, but I have no idea what to do to be honest, I could use some help! Here are my specs:
Processor 2.8 GHz
RAM 8 GB DDR4
Hard Drive 1 TB Mechanical Hard Drive
Graphics Coprocessor RadeonTM RX 580
Chipset Brand AMD
Card Description Dedicated
Graphics Card Ram Size 4 GB
Number of USB 2.0 Ports 2
Number of USB 3.0 Ports 6
Also here is a url of the exact computer:
https://www.amazon.com/CYBERPOWERPC-GXIVR8020A5-Desktop-i5-8400-Processor/dp/B07B6H4GNY/ref=sr_1_1?ie=UTF8&qid=1534820627&sr=8-1&keywords=pc+gaming
Thank you!
Battlefield 1
Battlefront 2
Whenever I attempt to play these games the computer immediately crashes and gives me this error code:
"DirectX function "hr1" failed with DXGI_ERROR_DEVICE_REMOVED ("The video cared has been physically removed from the system, or a driver upgrade for the video card has occurred."), GPU: "Radeon RX580 Series", Driver: 18.8.1
(18.30.01.01-180802a-RadeonSoftwareAdrenalin). This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 2GB."
I am pretty sure I downloaded the latest driver, but I have no idea what to do to be honest, I could use some help! Here are my specs:
Processor 2.8 GHz
RAM 8 GB DDR4
Hard Drive 1 TB Mechanical Hard Drive
Graphics Coprocessor RadeonTM RX 580
Chipset Brand AMD
Card Description Dedicated
Graphics Card Ram Size 4 GB
Number of USB 2.0 Ports 2
Number of USB 3.0 Ports 6
Also here is a url of the exact computer:
https://www.amazon.com/CYBERPOWERPC-GXIVR8020A5-Desktop-i5-8400-Processor/dp/B07B6H4GNY/ref=sr_1_1?ie=UTF8&qid=1534820627&sr=8-1&keywords=pc+gaming
Thank you!