What is wrong with my power supply?

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adragoncalledgeorge

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Aug 22, 2018
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What is wrong with my power supply? I think the capacitors or transistors burst while I was transporting it on a journey. It was brand new as of a few months. Here is a link to a picture of the PSU:

https://imgur.com/a/XZmbd6a

I haven't tried it yet on my PC out of fear of frying the components. I am in touch with Corsair and am waiting for them to answer my ticket cause I should get a replacement. Is it damaged beyond repair or could I fix it somehow or should I just wait for a new PSU?
 
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madmatt30
Thats a resin glue & is perfectly normal

a_HR0c_HM6_Ly9pb_Wcuc_HVy_Y2gu_Y29t_L3_Iv_Nz_Exe_DQ1_Ny9h_SFIw_Y0_Rvdkwy_MWxa_R2xo.png

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adragoncalledgeorge

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Aug 22, 2018
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Sorry for the bad pic I thought it was clear. It is white stuff around the capacitors. I can't tell if it's wet but seems like some kind of liquid or something.
 
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adragoncalledgeorge

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Aug 22, 2018
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So you think it would be safe to use and it won't blow up my system or fry my components? If it's normal I'd happily use it. Waiting for Corsair to get back to me as I can't afford a new one.
 
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jonnyguru

jonnyguru

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Nov 30, 2006
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I guess you have never read a PSU review that opened up a PSU and took pictures of the board?!?!?!

That's caulk. Almost every PSU has it. It keeps the heavy components in place so the unit can pass drop tests and will silence magnetics that can produce audible noise.

 
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adragoncalledgeorge

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Aug 22, 2018
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I don't know what is inside a power supply hence why I am asking this here. I have done research but haven't come up with anything besides it being a blown transistor or capacitor. But if you guys are saying it's caulk then that's what it must be. It looks exactly the same as in the picture you posted though not as much and only on the bottom. Also nothing is bent or damaged there is just that white stuff or caulk on the PSU. Is there any way to open up the PSU and clean off the caulk without damaging the PSU and without electrocuting myself? Would it void the warranty?
 
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adragoncalledgeorge

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Aug 22, 2018
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I do read reviews from sites like Tech Guru but I am not a power supply expert. I am not smart with internal electronics and most consumers would not need to know what caulk is. I know the basics like wattage and connectors and most people would not need to open up a power supply to know the internals.
 
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adragoncalledgeorge

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Aug 22, 2018
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Okay, i won't remove it. I might test it with an old build. The only reason why i was worried was because it wasn't there when i bought it and only there after i traveled. Some other people's luggage was on top of my back pack and it might have damaged the psu. Is there a way to test the psu if its working?
 
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jonnyguru

jonnyguru

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Well, you shouldn't. Because those aren't "reviews". Those are "unboxings".

You're on Tom's Hardware. Guess who does thorough reviews that include opening the PSU? Tom's Hardware.

If all you want to know are the "basics" like "wattage and connectors" and don't care about the actual build quality or performance of your PSU, then you end up asking questions about something that's SUPPOSED TO BE in the PSU. You DO need to open the PSU to know what's inside the PSU. What you're saying is a complete oxymoron and the fact that you're here asking about something that's supposed to be in the PSU and you're about to trash it by peeling it all off.

 
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adragoncalledgeorge

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Aug 22, 2018
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You need to calm down. I am not about to touch the stuff. There is nothing wrong with asking a simple question. I am not a computer technician so there is no need for me to know what is inside the power supply. I am not going to open up the power supply because it still capable of running live electricity and I could get a bad shock. I will not remove the white stuff. I was just wondering if it is caulk and if it's safe to use. Just because I'm asking a random person on the internet doesn't mean I know nothing about computers or power supplies. I know that there is a certain efficiency rating and about the general wattage of the power supplies and that the things inside the power supply box are best left alone which is why I asked about it okay. So maybe stop being so intense for no reason. I don't need negativity. I need answers. Thank you very much for your help but I think I will find answers elsewhere.
 
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jonnyguru

jonnyguru

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When I said "you" need to open the PSU, I didn't mean YOU. I meant reviewers. A proper review can't tell you if a PSU is good or not if they don't even open it up.

And you do have to realize you just contradicted yourself. First you said you were going to open the PSU to scrape off the caulk. Now you're saying that you wouldn't open it up because it could have live caps (which is quite true).

Look, you might think I'm a bit jaded, but you need to slow down and think about what you're asking, what people are saying and how you're in turn responding to them. I don't think I'm the one in the wrong here.
 
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adragoncalledgeorge

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Aug 22, 2018
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I'm sorry if I offended you as I didn't mean to be rude in anyway. I must have misunderstood what you were saying. However, I never said I was going to open up the power supply. I was asking if I should. Asking a question is not a crime. I am trying to learn more by asking these questions so I know about the product. The power supply should have never had the caulk in it when travelling because it was not plugged into the computer. It was in its box in a bag and should be fine but for some reason that happened so I was worried the part was broken. Surely that is a perfectly normal assumption. But anyhow, I don't wanna argue anymore. Thanks for your advice. Guess I will test the power supply on an old system and if it works then I will use it. It seems impossible to get in touch with Corsair. Wish there was some way around that. I opened a ticket and everything but no reply.
 
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