Jensen Eagle 1200ac router full bars wifi connection, low mbs

May 27, 2018
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Hello there!

I bought a new router for my first own apartment. Jensen Eagle 1200ac which is advertised as "plug and play" really doesn't seem to be so easy to setup.

I plug the router into my fuse box where the connection is coming from to my apartment. I get wifi connection and also can connect straight to wifi using wireless security key behind the router. I even changed the wifi network name to my liking.

Problem is that I bought a connection up to 50 mbs. However numerous speed tests (including the company that provides me the extra speed) tells me that I get 15-20 mbs. Jensen router administrator page tells me that my connection is only few kilobytes per second. My phone tells me that connection is over 70 mbs.

Some of those numbers are lying because I can't even watch videos/gifs without them stopping all the time.

What could cause the problem? My desktop and PC are only devices connected to the wifi provided by router.

Specs/other useful information:

- Router Jensen Eagle 1200ac (could not find the product from their OWN page). However their earlier router is Jensen Airlink 1000ac.

LINK: http://www.jensenofscandinavia.com/en/product/jensen-airlink-1000ac/

- Windows 10 with latest upgrades.

- PC is located almost next to the router.

 
Solution
Since the router and PC are only a couple meters apart, I would encourage you to try an Ethernet cable between the 2. Problems like this can be caused by WiFi interference, but they can also be caused by your ISP. Bypassing the WiFi would allow you to determine where the issue is. Depending on the service provided, you might be able to bypass the router too and make sure that is not an issue.

One questions ... is the internet service being provided by the building owner or through a large ISP?
Since the router and PC are only a couple meters apart, I would encourage you to try an Ethernet cable between the 2. Problems like this can be caused by WiFi interference, but they can also be caused by your ISP. Bypassing the WiFi would allow you to determine where the issue is. Depending on the service provided, you might be able to bypass the router too and make sure that is not an issue.

One questions ... is the internet service being provided by the building owner or through a large ISP?
 
Solution