- Sep 7, 2018
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So basically title. We’ve got a small office and we have fiber through the building. Everyone is hard-lined in(no WiFi workstations) and the whole office will have a drop for a few seconds with their internet connection.
First, we thought it was our firewall. We replaced and got a newer model watchguard firewall. Didn’t fix it.
We then added a switch between the Media Converter from the ISP and the watchguard. Didn’t work.
Bought a linksys modem/router to use instead of the watchguard. Same issue.
Replaced the Media converter. Nope.
ISP gave us a second static IP address to run multiple ping tests. One from MC>switch>watchguard>servers>office. Second from MC>switch>spare PC (closest way to test JUST the media converter). STILL dropped on both.
Ran a ping test overnight yesterday from MC>spare PC which disconnected the whole office, but we needed to run a designated test. From 5pm to 12:20am there were 10+ drops, BUT from 12:20 to 8am when I got back in, there wasn’t a single drop.
Plugged everything up back to normal. Still dropping as of today. Our IT dept is racking their brain, our ISP doesn’t want to stay more than 5 minutes because they don’t see the drop within the 5 minutes they’re at the office.
TLDR: internet drops every 30 minutes for a few seconds and NO ONE on our team can diagnose the issue. Please help.
First, we thought it was our firewall. We replaced and got a newer model watchguard firewall. Didn’t fix it.
We then added a switch between the Media Converter from the ISP and the watchguard. Didn’t work.
Bought a linksys modem/router to use instead of the watchguard. Same issue.
Replaced the Media converter. Nope.
ISP gave us a second static IP address to run multiple ping tests. One from MC>switch>watchguard>servers>office. Second from MC>switch>spare PC (closest way to test JUST the media converter). STILL dropped on both.
Ran a ping test overnight yesterday from MC>spare PC which disconnected the whole office, but we needed to run a designated test. From 5pm to 12:20am there were 10+ drops, BUT from 12:20 to 8am when I got back in, there wasn’t a single drop.
Plugged everything up back to normal. Still dropping as of today. Our IT dept is racking their brain, our ISP doesn’t want to stay more than 5 minutes because they don’t see the drop within the 5 minutes they’re at the office.
TLDR: internet drops every 30 minutes for a few seconds and NO ONE on our team can diagnose the issue. Please help.
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