- Jan 29, 2014
- 132
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- 10,680
Hi!
So I'm in the UK and I have a Virgin Media Superhub 3. Last night our internet became incredibly slow and this coincided with a neighbour moving in upstairs. I thought nothing of it initially and as it turns out there's a fault in the area but I decided to investigate earlier today and things seem a little iffy.
I was able to sign into the settings page for my router and see what devices are connected to it, and 3 of them were unaccounted for. One of them was a desktop computer, one unknown and the other a Samsung Galaxy S7 (which neither I or my housemate own). I then wanted to change the wifi password just to be safe but I was booted out of the settings page...I signed back in, 'changed' the password...And got booted off again. The password never actually changed and from that point several things happened. A) I couldn't log into the page because the password was flagged as incorrect, B) I COULD log in but I was booted off instantly, C) I could sort of log in but it would just come up with a message saying 'Only one person can view the settings page, please try again later'
I phoned Virgin, explained the situation to them, they told me to do a factory reset on the Superhub (I did this, 3 times, every time to no effect.) They then simply gave up and the person on the faults team told me they'll send me a new Superhub, completely ignoring what I mentioned about other devices being connected to the network.
Since then I've been running Wireless Network Watcher and sure enough, for hours I could see my own PC, my housemate's PC as well as a PC that was listed twice (identified by its motherboard in one entry and by Amazon Technologies in the other). The Samsung phone also came up.
As I'm typing this up it's quite late and the 'rogue' PC has vanished, presumably having been switched off but the Samsung is still there.
I'm kind of at my wit's end with this and the new router won't be here until at least Thursday, I don't seem to be able to do anything as I can't even access/change my router settings.
So I'm in the UK and I have a Virgin Media Superhub 3. Last night our internet became incredibly slow and this coincided with a neighbour moving in upstairs. I thought nothing of it initially and as it turns out there's a fault in the area but I decided to investigate earlier today and things seem a little iffy.
I was able to sign into the settings page for my router and see what devices are connected to it, and 3 of them were unaccounted for. One of them was a desktop computer, one unknown and the other a Samsung Galaxy S7 (which neither I or my housemate own). I then wanted to change the wifi password just to be safe but I was booted out of the settings page...I signed back in, 'changed' the password...And got booted off again. The password never actually changed and from that point several things happened. A) I couldn't log into the page because the password was flagged as incorrect, B) I COULD log in but I was booted off instantly, C) I could sort of log in but it would just come up with a message saying 'Only one person can view the settings page, please try again later'
I phoned Virgin, explained the situation to them, they told me to do a factory reset on the Superhub (I did this, 3 times, every time to no effect.) They then simply gave up and the person on the faults team told me they'll send me a new Superhub, completely ignoring what I mentioned about other devices being connected to the network.
Since then I've been running Wireless Network Watcher and sure enough, for hours I could see my own PC, my housemate's PC as well as a PC that was listed twice (identified by its motherboard in one entry and by Amazon Technologies in the other). The Samsung phone also came up.
As I'm typing this up it's quite late and the 'rogue' PC has vanished, presumably having been switched off but the Samsung is still there.
I'm kind of at my wit's end with this and the new router won't be here until at least Thursday, I don't seem to be able to do anything as I can't even access/change my router settings.
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