Modem Won't Go Above 100mbps

rockncountry

Distinguished
Jan 13, 2012
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Hi all! This is the best forum I've found for answers to my tech questions! I have an Arris CM820 that is rated for 300 mbps. When hooked up to my 150 mbps connection I don't even reach 100 most of the time. The tech says that I need a new modem. It is a DOCSIS 3.0. He said that I need a DOCSIS 3.1. I'm confused. Please help. Thanks!