Thermaltake PR22 D5 Issues

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tfcrews

Sep 18, 2018
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Hey guys!  I recently did my first watercooled build. I got a TT Core P1 with, as the topic suggests, a TT PR22 D5. I also got Glacier CPU and GPU waterblocks for those. I have my Glaciers plugged into the rgb header of my motherboard. The issue I'm having is that my motherboard won't recognize my PR22 D5 so I can't control the RGB function. I can get it to illuminate, but I can't change the colors. I'm using the supplied "Controller Cable" that is a 9 pin connector with two micro USB ports coming out, but I've had no luck with it. I haven't been able to find a place on my mobo that has the 9 pin connection required. Listed below are the specs

Intel Core i7 7700k

GTX 1080 ACX 3.0 SC

ASUS Z270i

I can go into further detail about the other specs if needed, but I'm not sure if they are. What header on the mobo will allow me to control the RGB of the PR22 D5? TT says that it should automatically sync with ASUS AURA, but I downloaded the Riing software just to see, and it wouldn't recognize my pump. I figured that since the connector for the PR22 D5 was 9 pins, it wouldn't require being plugged into the rgb header. I thought I should've gone in the cpu fan or aio pump locations, but I don't getany recognition from the mono when I do that, and there's no way for me to piggyback the glaciers and PR22 D5 both into the RGB header.
 
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vMax

vMax

Splendid
Aug 7, 2006
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On the motherboard there must be a USB 2 port for the 9 pin connector to plug into. I can see 2 USB 2 ports at the the bottom middle of your motherboard. That is where you plug in the connector.

The colour can then be controlled from the Thermaltake software.
 
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vMax

vMax

Splendid
Aug 7, 2006
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Also having looked at the Manual. The resovior cable must go into the control box. Then a micro USB gets connected to the control box and the other end with the 9 pins goes into your motherboard USB 2 connector...one of the 2 at the bottom middle of your motherboard.

Finally connect the power cable to the control box and the other end of that cable needs to go into a Molex connector from your power supply...
 
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T

tfcrews

Sep 18, 2018
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Thanks for your reply. That would work great, but there are two problems. The first is that the 9 pin connector that I am supplied with has the 10th pin slot blocked out. All of the connections on the board that have 9 pins have that 9th pin on the wrong side. The second problem is that the USB 2 header you are referring to's pins are too small. The connector that I have won't fit. The other USB 2 header on the right side of the board next to the ram slots would work great except for the fact that I also run into problem number 1, where the "blocked" pin slot is on the wrong side.
 
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T

tfcrews

Sep 18, 2018
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Unfortunately, I do not have access to it right this second. On the other hand, I know exactly what you're saying. It all makes sense, and it would work perfectly, save the fact that the blocked pin is on the wrong side. If you look at all of the headers on the mobo for USB 2, that the no-pin is in the same location. The TT connector has the no-pin (or blocked slot) on the wrong side, so I can't connect it. The connectors on the bottom of the mobo that you are referring to say heatsink, and the pins are closer together than any other header on the mobo, and the pins are also shorter, making the TT connector too fat to connect. I hope this is easy enough to understand!
 
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vMax

vMax

Splendid
Aug 7, 2006
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So, this is my fault and apologies...It looks like you have the Strix Z270i Gaming which is a mini ITX motherboard...which does not have a USB 2 header!!! You can get a cable that will provide USB3 to USB 2..

https://www.amazon.com/USB-3-0-2-0-Internal-Cable/dp/B009BBD3V2/ref=pd_sbs_147_1?_encoding=UTF8&pd_rd_i=B009BBD3V2&pd_rd_r=e28ce56a-bdf2-11e8-90fb-9babd353c434&pd_rd_w=aOuMz&pd_rd_wg=zBYAz&pf_rd_i=desktop-dp-sims&pf_rd_m=ATVPDKIKX0DER&pf_rd_p=53dead45-2b3d-4b73-bafb-fe26a7f14aac&pf_rd_r=XHXGBWN44RCBVQZA7E23&pf_rd_s=desktop-dp-sims&pf_rd_t=40701&psc=1&refRID=XHXGBWN44RCBVQZA7E23

But that defeats the purpose as you lose the USB3 to your case headers...

Or you could use this connector cable which would connect to the USB2 port on the back IO panel and then to the D5...again still a bit of a problem but would work:

https://www.amazon.com/Adapter-designed-motherboard-external-connector/dp/B000V6WD8A

Picture to show you how it would work..someone else had your problem..

http://i.imgur.com/suMh0IJ.png
 
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T

tfcrews

Sep 18, 2018
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So here's a thought... The port on the TT control hub is micro USB. Do you think I could just run a typical micro usb cable from the IO panel to the hub instead of buying a converting cable?
 
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T

tfcrews

Sep 18, 2018
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Well... I believe that solution WOULD fix the problem, but I ended up frying my mobo from a different problem. Got a new one in the mail, everything is good with it. I got it installed and everything is working. It even has a USB 2.0 9 pin on it! Great, right? Well, I initially tried the micro usb to the IO panel, but I got the old "The last USB device plugged in has malfunctioned and Windows does not recognize it." So then I plugged the original cable into the USB 2.0 header, but I still get the same problem. I've tried disable/enable and uninstalling/restarting but I still can't get it to work.

The new mobo I got was the Z370i vs the old one - Z270i. Also, I have another problem with this. (We don't have to attack it in this thread, but I thought I would mention it regardless). The Z270i had a 4 pin RGB header. The Z370i has a 3 pin RGB header, so the Phanteks Glacier CPU and GPU RGB waterblocks will not respond properly via the new 3 pin RGB header. They are just lit with a sky blue-ish color and I cannot edit them through ASUS Aura software, so I am unsure of what to do :(
 
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T

tfcrews

Sep 18, 2018
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Sorry for the lack of updates! I ended up getting the MSI Z370i mobo. I have a different issue now. I can get the res RGB to light up now, as in it has a response from the motherboard, but I cannot get the TT Riing Plus software to recognize it. I have the TT sync controller, and there is light illuminating the res unlike the way it was before. I just can't get the Riing software to recognize the res to change the color/make it static
 
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