Solved

windows 10 blue screen :( multiple problems

PCPartPicker part list / Price breakdown by merchant

CPU: Intel - Core i3-8100 3.6GHz Quad-Core Processor ($118.90 @ B&H)
Thermal Compound: Arctic Silver - 5 High-Density Polysynthetic Silver 3.5g Thermal Paste ($6.57 @ OutletPC)
Motherboard: ASRock - H310M-HDV/M.2 Micro ATX LGA1151 Motherboard ($65.01 @ Newegg)
Memory: Corsair - Vengeance LPX 8GB (2 x 4GB) DDR4-2133 Memory ($77.99 @ Amazon)
Storage: Western Digital - Green 120GB M.2-2280 Solid State Drive
Storage: Western Digital - Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive ($44.89 @ OutletPC)
Case: NZXT - S340 (Black) ATX Mid Tower Case
Power Supply: Corsair - CX (2017) 450W 80+ Bronze Certified ATX Power Supply ($27.99 @ Newegg)
Keyboard: Logitech - MK120 Wired Slim Keyboard w/Optical Mouse ($14.44 @ Newegg)
Speakers: Creative Labs - Pebble 2.0 4.4W 2ch Speakers ($33.48 @ B&H)
Other: ASUS DVD Burner 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 24X CD-RW 48X CD-ROM Black SATA Model DRW-24B3ST/BLK/G/AS ($24.99)
Total: $414.26
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2018-09-21 23:46 EDT-0400

tested memory for 24 hours = OK
ran DISM and sfc /scannow = always a problem
reinstalled Windows 10 pro x64 multiple times
everything was new and recently purchased
can't stop the freezing, screen looking like a Sci Fi movie (flipping and out of control)
Some times the sound goes berserk as well...

Out of ideas my only guess is the motherboard is bad

I just ordered a GIGABYTE B360M DS3H (LGA1151/Intel/Micro ATX/USB 3.1 Gen 1 (USB3.0) Type A/ DDR4/Motherboard) and will replace ASRock - H310M-HDV/M.2 Micro ATX LGA1151 Motherboard
9 answers Last reply Best Answer
More about windows blue screen multiple problems
  1. Have you tried updating drivers and BIOS after you reinstalled OS?
    Have you noticed that freezes/BSOD occur when running something specific in OS?
    Any OC to memory that you've made?

    Please upload dump files located in C:\Windows\Minidump
  2. https://1drv.ms/u/s!As45IJz7e6Chgkq0OtjIu2egjebD

    I have tried all of the above suggestions


    Update all possible drivers
    Uninstall all unused programs
    Run chkdsk /r /f and sfc /scannow
    Perform a clean boot: http://support.microsoft.com/kb/929135
    Disable temporary all security softwares you have
    Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance
  3. According to dump file, seems that graphics driver causing BSOD and freezes (nvlddmkm.sys)

    Do you have discrete video card plugged in?

    Could you please install HWInfo64 and upload system report? ("Save Report" button above, as HTML)
    https://www.fosshub.com/HWiNFO.html/hwi_588.exe
  4. gabi014 said:
    According to dump file, seems that graphics driver causing BSOD and freezes (nvlddmkm.sys)

    Do you have discrete video card plugged in?

    Could you please install HWInfo64 and upload system report? ("Save Report" button above, as HTML)
    https://www.fosshub.com/HWiNFO.html/hwi_588.exe
  5. https://1drv.ms/u/s!As45IJz7e6Chgk0rmdEkWjHAVsBJ

    NVIDIA GeForce GT 430 latest drivers (I realize this video card is old but with this mobo it seems like the only way I could duplicate my PC monitor to play on a Samsung smart TV and watch movies saved to NAS)

    Have you tried updating drivers and BIOS after you reinstalled OS? yes all are latest
    Have you noticed that freezes/BSOD occur when running something specific in OS? seems to be at random
    Any OC to memory that you've made? no overclocking period
  6. OK so it seems that your GT 430 is the main issue, although you updated drivers sounds like this video card is faulty,

    but I would recommend doing some diagnosis to verify that. Try to plug this GT430 to other PC, just to check if freezes and crashes occur again -> if it does then your GPU is faulty.

    Instead of you I would disconnect this graphics card out of your PC, it probably won't freeze or crash using your onboard graphics card (it does not seems that your motherboard causing the issue)
  7. Although I still believe it is a driver issue like you have determined. The system had blue screen issues with the Intel® UHD Graphics 630 as well. That is the main reason I tried the NVIDIA GeForce GT 430 (which was already in my possession)
    I was fighting with blue screens before I added the discrete card.

    I appreciate all the work that you have done. In the near future I will try to swap the ASRock mobo for the GIGABYTE B360M DS3H (LGA1151/Intel/Micro ATX/USB 3.1 Gen 1 (USB3.0) Type A/ DDR4/GIGABYTE B360M DS3H (LGA1151/Intel/Micro ATX/USB 3.1 Gen 1 (USB3.0) Type A/ DDR4/. I am recovering from a broken hip and upper femur from a bad fall and last night I slipped and broke my Clavicle -- also called simply broken collarbone and pain is excruciating.

    One last request could post or direct me how to find the debug results so I can study the results in greater detail.

    thanks again for all of your help
  8. yeah, mobo dude if your ram and cpu test ok
  9. Best answer
    jacksondon055 said:
    Although I still believe it is a driver issue like you have determined. The system had blue screen issues with the Intel® UHD Graphics 630 as well. That is the main reason I tried the NVIDIA GeForce GT 430 (which was already in my possession)
    I was fighting with blue screens before I added the discrete card.

    I appreciate all the work that you have done. In the near future I will try to swap the ASRock mobo for the GIGABYTE B360M DS3H (LGA1151/Intel/Micro ATX/USB 3.1 Gen 1 (USB3.0) Type A/ DDR4/GIGABYTE B360M DS3H (LGA1151/Intel/Micro ATX/USB 3.1 Gen 1 (USB3.0) Type A/ DDR4/. I am recovering from a broken hip and upper femur from a bad fall and last night I slipped and broke my Clavicle -- also called simply broken collarbone and pain is excruciating.

    One last request could post or direct me how to find the debug results so I can study the results in greater detail.

    thanks again for all of your help


    Indeed, I would RMA your motherboard if the problem occur without the NVIDIA card.

    dump file debug was made with WinDbg64, Here is the full debug log:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fffff808d1a31d6a, fffff18a66e45c00, 0}

    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+e1d6a )

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff808d1a31d6a, Address of the instruction which caused the bugcheck
    Arg3: fffff18a66e45c00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1


    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 17134.1.amd64fre.rs4_release.180410-1804

    SYSTEM_PRODUCT_NAME: To Be Filled By O.E.M.

    SYSTEM_SKU: To Be Filled By O.E.M.

    SYSTEM_VERSION: To Be Filled By O.E.M.

    BIOS_VENDOR: American Megatrends Inc.

    BIOS_VERSION: P3.00

    BIOS_DATE: 07/13/2018

    BASEBOARD_MANUFACTURER: ASRock

    BASEBOARD_PRODUCT: H310M-HDV/M.2

    BASEBOARD_VERSION:

    DUMP_TYPE: 2

    BUGCHECK_P1: c0000005

    BUGCHECK_P2: fffff808d1a31d6a

    BUGCHECK_P3: fffff18a66e45c00

    BUGCHECK_P4: 0

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    FAULTING_IP:
    nvlddmkm+e1d6a
    fffff808`d1a31d6a ff9098000000 call qword ptr [rax+98h]

    CONTEXT: fffff18a66e45c00 -- (.cxr 0xfffff18a66e45c00)
    rax=0000000000000000 rbx=ffff8009f1620000 rcx=ffff8009f3288b00
    rdx=ffff8009f3288b00 rsi=ffffc80eee90dd7c rdi=ffff8009f3288b00
    rip=fffff808d1a31d6a rsp=fffff18a66e465f0 rbp=ffff8009f1620000
    r8=0000000000000001 r9=ffff8009f3288b00 r10=ffffdb01df712460
    r11=ffffc80eea73f010 r12=0000000000000001 r13=ffff8009f3288b00
    r14=ffffc80eee90dcd0 r15=0000000000000020
    iopl=0 nv up ei ng nz ac pe cy
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010293
    nvlddmkm+0xe1d6a:
    fffff808`d1a31d6a ff9098000000 call qword ptr [rax+98h] ds:002b:00000000`00000098=????????????????
    Resetting default scope

    CPU_COUNT: 4

    CPU_MHZ: e10

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: b

    CPU_MICROCODE: 6,9e,b,0 (F,M,S,R) SIG: 8E'00000000 (cache) 8E'00000000 (init)

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXPNP: 1 (!blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    PROCESS_NAME: csrss.exe

    CURRENT_IRQL: 0

    ANALYSIS_SESSION_HOST: DESKTOP-50MJKSE

    ANALYSIS_SESSION_TIME: 09-24-2018 19:49:14.0630

    ANALYSIS_VERSION: 10.0.17134.12 amd64fre

    LAST_CONTROL_TRANSFER: from ffffeafc00010003 to fffff808d1a31d6a

    STACK_TEXT:
    fffff18a`66e465f0 ffffeafc`00010003 : fffff18a`66e46668 ffff8009`f1f02010 fffff808`d2350c9c 00000000`00000000 : nvlddmkm+0xe1d6a
    fffff18a`66e465f8 fffff18a`66e46668 : ffff8009`f1f02010 fffff808`d2350c9c 00000000`00000000 fffff808`d1952c0c : 0xffffeafc`00010003
    fffff18a`66e46600 ffff8009`f1f02010 : fffff808`d2350c9c 00000000`00000000 fffff808`d1952c0c ffff8009`f1f01010 : 0xfffff18a`66e46668
    fffff18a`66e46608 fffff808`d2350c9c : 00000000`00000000 fffff808`d1952c0c ffff8009`f1f01010 fffff808`d2390124 : 0xffff8009`f1f02010
    fffff18a`66e46610 00000000`00000000 : fffff808`d1952c0c ffff8009`f1f01010 fffff808`d2390124 ffff8009`f1638000 : nvlddmkm+0xa00c9c


    THREAD_SHA1_HASH_MOD_FUNC: 937b3f6b9f108baa77f33abf3804c5271eba72b0

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 12c181ebece9ce4f2dabf9ca436dceaa25b03fd6

    THREAD_SHA1_HASH_MOD: 937b3f6b9f108baa77f33abf3804c5271eba72b0

    FOLLOWUP_IP:
    nvlddmkm+e1d6a
    fffff808`d1a31d6a ff9098000000 call qword ptr [rax+98h]

    FAULT_INSTR_CODE: 9890ff

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nvlddmkm+e1d6a

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nvlddmkm

    IMAGE_NAME: nvlddmkm.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 59f35593

    STACK_COMMAND: .cxr 0xfffff18a66e45c00 ; kb

    BUCKET_ID_FUNC_OFFSET: e1d6a

    FAILURE_BUCKET_ID: 0x3B_nvlddmkm!unknown_function

    BUCKET_ID: 0x3B_nvlddmkm!unknown_function

    PRIMARY_PROBLEM_CLASS: 0x3B_nvlddmkm!unknown_function

    TARGET_TIME: 2018-09-22T21:46:15.000Z

    OSBUILD: 17134

    OSSERVICEPACK: 285

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 2018-08-31 06:15:01

    BUILDDATESTAMP_STR: 180410-1804

    BUILDLAB_STR: rs4_release

    BUILDOSVER_STR: 10.0.17134.1.amd64fre.rs4_release.180410-1804

    ANALYSIS_SESSION_ELAPSED_TIME: ea56

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x3b_nvlddmkm!unknown_function

    FAILURE_ID_HASH: {5faea9a9-bcb0-9dde-d8e2-ecf171c18fe4}

    Followup: MachineOwner
    ---------
Ask a new question