New build won’t stay booted post windows 10 installation

jtran1129 · Sep 22, 2018

After installing windows 10, machine will be fully functional and booted for a few minutes before going to a black screen. Peripherals and fans still powered.

Upon force restart, machine can not reach windows logo and remains in the state mentioned above (black screen, but machine “powered”). Booting from BIOS on the SSD with windows 10 goes to the troubleshooting menu, but can not proceed to desktop. I’m able to reinstall the OS from my usb drive to the SSD again and it will be functional again for a few minutes before repeating the same r cycle.

Could either be a RAM or SSD issue...help needed.

Build:
Ryzen 5 2600
Asrock B450M Pro4
Corsair Rm 550x
Asus GTX 1060 6gb
Gskill trident 2x8 DDR4 3000 (reads 2133 default BIOS)
Samsung evo 860 1TB

terry4536 · Sep 22, 2018

If windows will load for a few minutes, send the error log to the printer.

Are there any diagnostic LED's lit up on the motherboard? Any LED error codes?

terry4536 · Sep 22, 2018

Do you have another graphics card that you can try?

terry4536 · Sep 22, 2018

Unless you have some evidence to the contrary, I doubt it is the RAM or SSD. I would lean towards a driver issue or a compatibility issue.

Was the BIOS updated?

jtran1129 · Sep 22, 2018

Unfortunate I can’t get back to windows after the crash, so I can’t access any error logs. Only new installs can get me back to windows. I only think it may be the RAM because it isn’t on the QVL and typically restart and crash type issues are memory. The first thing I would try is to download the new driver on the machine but the download doesn’t finish before it crashes again.

terry4536 · Sep 22, 2018

There have been many BIOS updates on Ryzen motherboards to fix compatibility and stability issues.

At the first of the year, all second generation Ryzen were having problems because the motherboards shipped with incompatible BIOS. Then as the BIOS were updated on the motherboards, AMD "boot kits" were required to fix brand new bricked PC's. That isn't the here because they never reached boot up.

terry4536 · Sep 22, 2018

Here are two general s=check lists that may help.

http://www.tomshardware.com/faq/id-1893016/post-system-boot-video-output-troubleshooting-checklist.html

http://www.tomshardware.com/faq/id-2041564/troubleshoot-boot-display-issue.html

I would suggest bread-boarding the motherboard. Do you have a case speaker?

Here is an example.

http://www.newegg.com/Product/Product.aspx?Item=N82E16812201032&cm_re=case_speaker-_-12-201-032-_-Product

Here are several bread-boarding instructions. Read through them and pick one to follow.

http://www.tomshardware.com/faq/id-2176482/breadboarding-stripping-basics-troubleshooting.html

http://www.tomshardware.com/forum/262730-31-breadboarding

http://www.tomshardware.com/faq/id-1753671/bench-troubleshooting.html

jtran1129 · Sep 22, 2018

Thank you for the help. I’m in the bios now digging around. Asrock appears to have some built in tools that allows me to update drivers to the ssd directly. I will see if this betters the issue.

terry4536 · Sep 23, 2018

If it is stable at the BIOS level and you can repeat it. It may be stable enough to update the BIOS. That is something that you don't want to do if there is a likelihood that it will crash in the next few minutes. Because that can brick the motherboard. So save that as more of a last resort.

If you can I would suggest updating the motherboard drivers and then the graphics drivers.

jtran1129 · Sep 23, 2018

I believe I found the source. I swapped out the Asus gtx 1060 for an old Radeon 6870 and the system appears functioning with no crashes. How would I go about putting the 1060 back in? I am updating all drivers, but can’t update the 1060 without the card installed.

terry4536 · Sep 23, 2018

jtran1129 :

After updating the motherboard drivers, you can try installing the GTX 1060 again. If the incompatibility was with a motherboard driver, then maybe you can update the graphics driver. If it is still incompatible, put the other graphics card back in.

Then if is seems stable again, update the motherboard BIOS to the latest version. Update it even if it is the same version because the whole problem could have been a corrupted BIOS in the first place.

Then hopefully you can install the GTX 1060 and update the graphics driver normally. Download and install the graphics driver directly from http://www.geforce.com/drivers .

Then choose the custom install with the clean install option. Don't use the Windows driver.

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