Multiple bsod issues. looking for a help!

Toggle sidebar Toggle sidebar
B

best56382

Sep 25, 2018
8
0
10
Hi, I have been having this issue on my laptop for a while and I'd like to fix this.. please help.

Here's my spec

Graphics : Intel HD graphics 4000, GTX660M 2GB
CPU : Intel Core i7-3610QM
OS : W7 Home Premium K
RAM : 4GB DDR3-1600

the symptoms I know is that, I can hear the fan goes as fast as I play high-end games when what I actually do is just open a firefox and watch a video on facebook.

and when I use browser, it won't let me open multiple ones. Crashes the tab I am using or the program shuts down itself.

Sometimes the computer shuts down after bsod, the screen won't show anything when I turn the power on. It comes back on after like 20 minutes.

Here's my minidump file I have gathered for a while.
: https://drive.google.com/file/d/1L5OxvtwHSiKSOF9laCWNEfU7QO08R5Wn/view?usp=sharing

Please let me know if given informations are not enough, this is my first time leaving a thread for help on this forum so I may miss something here!

Thank you!! :)


 
Solution
J
just install the updated network driver using the link I provided and see if you still get a bugcheck.
the motherboard vendor ; just go to the manufactures website to get bios and driver updates (if they still are updating for your machine, older machines you might have to go the vendor of the chip on the motherboard. Which is why I provided the link to the chip vendor for the network chip on your system.
Sort by date Sort by votes
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
I think your old network driver is throwing errors that your new virus scanner is having problems with.
I would guess updating the network driver might fix the problem.

also update the motherboard sound driver, they fixed a sound driver corruption problem last year.
----------------

looked at the most current bugcheck:
program running was San11PK.exe

I would update these very old drivers:
\SystemRoot\system32\drivers\RTKVHD64.sys Tue Apr 24 04:42:07 2012
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false


Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
\SystemRoot\system32\DRIVERS\Rt64win7.sys Fri Mar 16 06:01:36 2012
get current version from here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false


you should also go to your motherboard vendors website and update the bios to the current version and install the last version of the motherboard drivers. you are using 2012 usb bios extensions with 2018 usb extensions. this can cause some strange problems with your usb functions.
 
Upvote 0 Downvote
B

best56382

Sep 25, 2018
8
0
10


How can I check my motherboard vendor? I'm so not familiar with this! :(
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
just install the updated network driver using the link I provided and see if you still get a bugcheck.
the motherboard vendor ; just go to the manufactures website to get bios and driver updates (if they still are updating for your machine, older machines you might have to go the vendor of the chip on the motherboard. Which is why I provided the link to the chip vendor for the network chip on your system.
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom