invaild IP config netgear powerline adapter

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anotherdrew

anotherdrew

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Dec 27, 2017
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As you suspect, your not getting a physical connection to the router. I would suggest resetting your powerline adapters (you have 2, right? base and remote). The user manual might help (http://www.downloads.netgear.com/files/XAV5001_UM_23FEB2011.pdf). This can be done with the included software or with a paperclip.
 
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sirliam99

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Aug 27, 2014
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I factory reset the adapters but no luck. it says its an unidentified network.
 
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anotherdrew

anotherdrew

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Unidentified network is really code for it didn't work. So, let's go old school ... look at the LEDs on your computer, router, and powerline adapters. The computer and router should have similar LEDs above the Ethernet port. Generally, it's a combo of yellow (amber) and/or green ... either solid or blinking. What exactly they mean depends on manufacture, but the important thing is that they are on ... hopefully one or both are flashing in a random manner. The adapters also have 3 LEDs. From left to right ... power, powerline, and Ethernet. Best case is 3 green lights with 2nd and 3rd blinking randomly.

Let us know.
 
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sirliam99

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yup all the lights are up like a Christmas tree the Ethernet port light green solid and orange blinking and the 3 lights on the adapter are solid and green or one blinks on the both the adapters.
 
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anotherdrew

anotherdrew

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On your computer, open a command prompt. Type "ipconfig /release" and then "ipconfig /renew". I expect this to fail, but want to check.

Do you have a computer attached directly to the router so that you can log in a see if you really are connecting to the internet? Do you have a laptop or something to test this?

Did you have the Belkin router before the move or is it new. Is it possible that the router never got configured?
 
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sirliam99

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the belkin router was there before and it works fine with other devices i used my laptop to test the cable and router and ive already tried a bunch of cmd commands that didn't work.
 
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anotherdrew

anotherdrew

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Uggg ... so laptop works fine using same hardware and thus the issue is with this computer only. Then the problem is more likely software and we have been going the wrong direction.

1. Reload the Ethernet drivers. While it shouldn't fix the issue, it is amazing how many times it does.
2. From your linked image, you are using DHCP, but is there any other software that might be controlling the connection (often this would be security software).
3. Any chance of a file system corruption? Have you tried a "sfc/scannow" ... kind of a reach.

Going back to the original post ... you said the power line adapters were not working with the Belkin ... since the laptop is working while connected to a powerline adapter i assume this is not correct ... or do I misunderstand you (I worked all day ... brain is kinda fried).
 
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sirliam99

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yeah sorry I probably wasn't clear enough using the powerline adapter on the laptop i get the same issue
 
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anotherdrew

anotherdrew

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Ok ... so, back to the powerline adapters. When they are connecting properly, you get the 3 green lights. Going to the "base" (the one connected to your router) the 3rd light should be green and blinking. This indicates that the adapter is communicating with the router. The middle light should be green (or another color) and also blinking. This indicates that the adapter is communicating with another adapter. If both of those are true, then go look at your "remote" (the one connected to your computer). You should see the same things. If not, then it is possible that your adapters are not talking to one another and your base might even be talking to another adapter (like in your neighbor's house).

If this is what you see, then unplug both adapters. Plug in the base without Ethernet. Plug in the remote in the same room (as close as possible). See if you can get the middle light on both to light solid green (this means they are connected, but no data is flowing). Now connect Ethernet to the "base". On the base you should see flashing on lights 2 and 3. On the remote, light 2 should start flashing. If not, then they are not really communicating. Factory reset both and start again.
 
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sirliam99

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yeah i was already on the phone with netgear but they wanted to charge me $150 to fix it. yes they communicate with eachother and i already tried reseting both of them.
 
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