Laptop ram recognized by cpu-z, but not bios/window

Oct 2, 2018
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Hi, I have been using my Asus (x456u) laptop from new for 2 years without changing any components.
It came with 12gb of ram (8gb add-on + 4gb fix in the motherboard)

Over the past two years, my harddisk (1tb hdd) often stuck at 100% usage after I finished school work with virtual machines, but this usually can be solved by rebooting (couldn't find any solution anyway). Not sure if it has to do with bugs forcing virtual memory to be borrowed from the hard disk. (sorry if I am completely wrong, I don't know a lot about computers)

However, since yesterday after I rebooted, I saw in task manager that I had only 4gb ram installed and 3.9 usable. I tried rebooting it to bios page, but only 1 in 10 times would it show and return to 12gb of ram.

I tried cpu-z, speccy, hwinfo. All showed physical memory around 4gb, while still able to recognize the 8gb ram stick. The only difference between when it is 12gb and 4gb is #channel. 12gb>2channel & 2 slot used, 4>1channel & 1 slot used

I don't know why is this happening, is my ram broken, why can it still be detected? I was too afraid to touch the ram cause my apartment has carpet floor and I don't want to break anything with static electricity.

pictures(google share): http://
(photo are taken@12gb, screenshots are taken@4gb)

This is my first time posting here, sorry if I made it difficult to understand.
Thank you.
 
If you don't want to break anything with static electricity (although I doubt you will) just wear some shoes. Plus, carpet doesn't conduct electricity.

Anywho, going back to your issue here. There are 3 things that can solve your issue:

1. Try with only 1 RAM stick first.

2. Update BIOS version and then add 2nd stick.

3. Clear Mobo CMOS.