Hard drive shows up in BIOS but not Disk management

feglk · Oct 2, 2018

I have a wd Black, 6TB.

It shows up in BIOS, but not disk management

I currently have 3 other functional drives plugged in all functioning.

I've done a fair bit of googling and tried a few things that haven't helped... (The ones I can remember trying - Updating BIOS, Hard reboot, plugging it in different SATA ports, running WDs data lifeguard program)

specs below -

Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4790 @ 3.60GHz
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
Motherboard
ASRock Z97X Killer (CPUSocket)
Graphics
BenQ EW2440L (1920x1080@60Hz)
Philips 234EL (1920x1080@60Hz)
2047MB NVIDIA GeForce GTX 950 (ASUStek Computer Inc)
2047MB NVIDIA GeForce GTX 950 (ASUStek Computer Inc)
ForceWare version: 391.01
SLI Enabled
Storage
238GB SanDisk SD8SB8U256G1122 (SATA (SSD))
931GB Western Digital WDC WD10EARS-00Y5B1 (SATA )
1863GB Seagate ST2000LX001-1RG174 (SATA )

Lutfij · Oct 2, 2018

What is the make and model of your PSU and how old is it? Which BIOS version are you on? I'm wondering if the drive isn't being fed power properly after boot. You could also try a repair install.

SkyNetRising · Oct 2, 2018

feglk :

Can you show screenshot from Disk Management?
Are you using windows storage spaces? Can you show screenshot from Control Panel\Storage Spaces?

feglk · Oct 2, 2018

The power supply is Antec vp700p

BIOS version is 2.6.

Haven't yet tried a repair install, so will give that a go

feglk · Oct 2, 2018

SkyNetRising :

Disk Management - https://ibb.co/cr5Y3e

Is this what you want to see for storage spaces? The hard drive doesn't show up here either https://ibb.co/extE9K

SkyNetRising · Oct 2, 2018

feglk :

One level up from that screen.
Control Panel\Storage Spaces (not Control Panel\Storage Spaces\Create a storage pool)

feglk · Oct 2, 2018

SkyNetRising :

Here you go - https://ibb.co/cP083e

SkyNetRising · Oct 2, 2018

That Sandisk SSD - it is M.2 form factor. Right?
Using M.2 drive disables sata ports SATA_4, SATA_5.

Connect your 6TB drive to a different sata port. Consult user manual of motherboard to find which ports get disabled.

feglk · Oct 2, 2018

SkyNetRising :

Tried a different SATA port, but no luck.

The website lists the SSD as M.2, but the BIOS lists it as plugged in SATA3_0. SATA3_5 has always had a drive connected to it, and always worked without any problems.

See picture for configuration -
https://ibb.co/c7S5zK

karenjoly · Oct 2, 2018

Does the drive display in Device Manager ?
if the device is displayed as Unknown
Right-click on the Unknown Device
Click Properties
Select the Driver tab and click Update Driver
Restart the computer

karenjoly · Oct 2, 2018

I see you have tried plugging into other ports. Have you plugged into a working port, 3_1/3_5 ? If it would not work in a working port, the drive may be defective.

feglk · Oct 2, 2018

karenjoly :

It's not in device manager. And I have plugged it into a port that definitely works and still the same issue

I really hope the drive isn't defective as I bought it back in July but (because blah blah reasons) only sorting it out now, so it's past the return window

feglk · Oct 2, 2018

Lutfij :

How do I check if it's a power issue? It does have higher power consumption than my other drives, so could it be that I need a higher powered PSU?

karenjoly · Oct 2, 2018

Disable two of the other ports, 3_1/5 leave the 6TB connected in 3_3. That will leave increased power for 3/3

feglk · Oct 2, 2018

karenjoly :

seems I only have the option to disable all SATA ports in BIOS. is there another way to do it?

karenjoly · Oct 2, 2018

disconnect the power from the drives

feglk · Oct 2, 2018

karenjoly :

I disconnected both the other drives, but no luck. Still not appearing in disk management etc.

Starting to think it's either incompatible or a duff drive... but wanna know for sure before I pay the £££ again!

karenjoly · Oct 2, 2018

If you found drive faulty and you are past retail return policy, you can create an RMA through WD and replace the drive under warranty if necessary.

https://support.wdc.com/knowledgebase/answer.aspx?ID=8

1 (800) 275-4932

feglk · Oct 3, 2018

karenjoly :

Thanks a lot, packaged up to send to WD and will see if the next one works...

feglk · Oct 3, 2018

Thanks for all the responses everyone! Returning to WD for a replacement, and if that doesn't work then now I know a bunch of things to try. Thanks again

Hard drive shows up in BIOS but not Disk management

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