- Oct 4, 2018
- 2
- 0
- 10
For the last several months, I've been suffering internet dropouts on my PC. They are generally only for 5 to 10 seconds, although, the odd one lasts for over a minute. Some days there only a dozen or so dropouts, other days there can be hundreds.
I have been using Net Monitor, which pings three DNS servers every 5 seconds. If the response is more than 200 ms for all 3 servers for more than 5 seconds, it reports a failure. During that time, I can't access the internet.
It doesn't affect any other devices on the network.
It doesn't seem to matter if I have nothing open, the dropouts happen even when I'm not at my machine.
I've changed ISP.
My current ISP says there has been no drop in signal
I've tried both wired and WiFi
I've tried a wireless USB dongle
I've checked both the router and Windows logs - Windows reports a loss of DNS
I've tried different DNS suppliers - default is Google 8.8.8.8
I'm now at a loss for what to look at next.
CurrentSystem
Computer - HP 750-100nl
System Manufacturer HP
System Model 750-100nl
System Type Desktop
Motherboard Manufacturer HP
Motherboard Product 2B47
BIOS Version A0.18
SMBIOS Version 2.8
Secure Boot On
Operating System
Microsoft Windows 10 Home (64 bit)
Version 1803
OS Build 10.0.17134
Build Branch rs4_release
Locale Italian (Italy)
Windows Directory C:\Windows
System Directory C:\Windows\system32
.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.7.03056
Installed Internet Browsers Google Chrome
Processor - Intel® Core™ i7-6700 CPU @ 3.40GHz
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 94 Stepping 3
Architecture x64
No. of Cores 4
No. of Threads 8
Current Clock Speed 3408 MHz
Current Voltage 1.7
Level 2 Cache 1024 Kb
Level 3 Cache 8192 Kb
Processor Id BFEBFBFF000506E3
Revision 24067
Availability Running at full power
Chipset
Intel® 100 Series/C230 Series Chipset Family
Networking and I/O
Realtek PCIe GbE Family Controller
Manufacturer Realtek
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address DC:FE:07
2:53:0C
Service Name rt640x64
Driver Provider Realtek
Driver Version 10.28.615.2018
Driver Date 6/15/2018
Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_2B47103C&REV_10\4&33D1A2BA&0&00E6
Revision 10
Intel® Dual Band Wireless-AC 3165
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address AC:2B:6E:66:8C:76
Service Name Netwtw04
Driver Provider Intel
Driver Version 19.51.14.1
Driver Date 5/27/2018
Device Id PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81\4&396630DF&0&00E0
Revision 81
Intel® Wireless Bluetooth®
Manufacturer Intel Corporation
Status OK
Driver Provider Intel Corporation
Driver Version 20.70.0.4
Driver Date 5/7/2018
Device Id USB\VID_8087&PID_0A2A&REV_0001
I have been using Net Monitor, which pings three DNS servers every 5 seconds. If the response is more than 200 ms for all 3 servers for more than 5 seconds, it reports a failure. During that time, I can't access the internet.
It doesn't affect any other devices on the network.
It doesn't seem to matter if I have nothing open, the dropouts happen even when I'm not at my machine.
I've changed ISP.
My current ISP says there has been no drop in signal
I've tried both wired and WiFi
I've tried a wireless USB dongle
I've checked both the router and Windows logs - Windows reports a loss of DNS
I've tried different DNS suppliers - default is Google 8.8.8.8
I'm now at a loss for what to look at next.
CurrentSystem
Computer - HP 750-100nl
System Manufacturer HP
System Model 750-100nl
System Type Desktop
Motherboard Manufacturer HP
Motherboard Product 2B47
BIOS Version A0.18
SMBIOS Version 2.8
Secure Boot On
Operating System
Microsoft Windows 10 Home (64 bit)
Version 1803
OS Build 10.0.17134
Build Branch rs4_release
Locale Italian (Italy)
Windows Directory C:\Windows
System Directory C:\Windows\system32
.NET Framework Versions 2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 3.5.30729.5003, 4.0.0.0, 4.7.03056
Installed Internet Browsers Google Chrome
Processor - Intel® Core™ i7-6700 CPU @ 3.40GHz
Manufacturer GenuineIntel
Description Intel64 Family 6 Model 94 Stepping 3
Architecture x64
No. of Cores 4
No. of Threads 8
Current Clock Speed 3408 MHz
Current Voltage 1.7
Level 2 Cache 1024 Kb
Level 3 Cache 8192 Kb
Processor Id BFEBFBFF000506E3
Revision 24067
Availability Running at full power
Chipset
Intel® 100 Series/C230 Series Chipset Family
Networking and I/O
Realtek PCIe GbE Family Controller
Manufacturer Realtek
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address DC:FE:07
2:53:0CService Name rt640x64
Driver Provider Realtek
Driver Version 10.28.615.2018
Driver Date 6/15/2018
Device Id PCI\VEN_10EC&DEV_8168&SUBSYS_2B47103C&REV_10\4&33D1A2BA&0&00E6
Revision 10
Intel® Dual Band Wireless-AC 3165
Manufacturer Intel Corporation
Availability Running at full power
Status This device is working properly.
Installed True
MAC Address AC:2B:6E:66:8C:76
Service Name Netwtw04
Driver Provider Intel
Driver Version 19.51.14.1
Driver Date 5/27/2018
Device Id PCI\VEN_8086&DEV_3165&SUBSYS_40108086&REV_81\4&396630DF&0&00E0
Revision 81
Intel® Wireless Bluetooth®
Manufacturer Intel Corporation
Status OK
Driver Provider Intel Corporation
Driver Version 20.70.0.4
Driver Date 5/7/2018
Device Id USB\VID_8087&PID_0A2A&REV_0001
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