- Oct 4, 2018
- 6
- 0
- 10
HI Folks,
I was playing Dota and the screen froze / computer locked up, I couldn't access task manager or windows menu so I had to manually restart. Back into the game and the same thing happened within 30 secs of getting into the game.
Time to troubleshoot. I noticed in device manager that the GPU has a code 43 and I cannot access nvidia control panel. There is still display coming from the gpu, I'm not plugged into the mobo directly, but graphical effects are very taxing on the computer, games impossible to play. This situation persists despite me taking the following steps:
Steps I've taken:
I do not have another machine to try the gpu in, I don't mind buying another gpu if that is goosed, but I want to make sure first, have you any other troubleshooting advice?
Is it not weird that I am still getting output from the gpu?
Other info I can think might be relevant - I had a message a few weeks ago about an overclocking profile failing or something. This is OC that was down by the shop, I haven't messed around with anything.
Thanks in advance for any help,
LilDozer
Spec:
Case Coolermaster CM 690 III Black no PSU ATX Case CMS-693-KWN1
Power Supply 620W Seasonic Evo Bronze Powersupply-SS-620GM
Motherboard MSI Z97 Gaming 3 Intel 1150 ATX Motherboard- Z97-GAMING 3
Processor Intel Core i5 4690K, S 1150, 3.5GHz, Turbo 3.9GHz,Retail - BX80646I54690K
Processor Cooler Coolermaster Seidon 120V CPU Liquid Cooler Kit - RL-S12V-24PK-R1
Memory 16GB DDR3 1600mhz Kit
Solid State Drive 240GB Solid State Drive
Hard Disk Drive 2TB 7200rpm Hard Disk Drive
Graphics 2GB MSI GTX 760 Twin Frozer - N760-TF-2GD5/OC
dxdiag
Display Devices
---------------
Card name: Microsoft Basic Display Driver
Manufacturer: (Standard display types)
Chip type: NVIDIA
DAC type: NVIDIA Corporation
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8166 MB
Dedicated Memory: 0 MB
Shared Memory: 8166 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Acer XB240H
Monitor Id: ACR0419
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_5103ac179273be89\basicdisplay.sys
Driver File Version: 10.00.17763.0001 (English)
Driver Version: 10.0.17763.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
I was playing Dota and the screen froze / computer locked up, I couldn't access task manager or windows menu so I had to manually restart. Back into the game and the same thing happened within 30 secs of getting into the game.
Time to troubleshoot. I noticed in device manager that the GPU has a code 43 and I cannot access nvidia control panel. There is still display coming from the gpu, I'm not plugged into the mobo directly, but graphical effects are very taxing on the computer, games impossible to play. This situation persists despite me taking the following steps:
Steps I've taken:
Physically checked the power attachment to the card.
Tried the card in a different slot (no difference)
Removed drivers and nvidia software using ddu and reinstalled.
Flashed the most recent bios
updated Windows 10
Updated to most recent graphic drivers
Tried it with older drivers.
Tried updating via geforce experience, via windows update and via the direct download from the website
I do not have another machine to try the gpu in, I don't mind buying another gpu if that is goosed, but I want to make sure first, have you any other troubleshooting advice?
Is it not weird that I am still getting output from the gpu?
Other info I can think might be relevant - I had a message a few weeks ago about an overclocking profile failing or something. This is OC that was down by the shop, I haven't messed around with anything.
Thanks in advance for any help,
LilDozer
Spec:
Case Coolermaster CM 690 III Black no PSU ATX Case CMS-693-KWN1
Power Supply 620W Seasonic Evo Bronze Powersupply-SS-620GM
Motherboard MSI Z97 Gaming 3 Intel 1150 ATX Motherboard- Z97-GAMING 3
Processor Intel Core i5 4690K, S 1150, 3.5GHz, Turbo 3.9GHz,Retail - BX80646I54690K
Processor Cooler Coolermaster Seidon 120V CPU Liquid Cooler Kit - RL-S12V-24PK-R1
Memory 16GB DDR3 1600mhz Kit
Solid State Drive 240GB Solid State Drive
Hard Disk Drive 2TB 7200rpm Hard Disk Drive
Graphics 2GB MSI GTX 760 Twin Frozer - N760-TF-2GD5/OC
dxdiag
Display Devices
---------------
Card name: Microsoft Basic Display Driver
Manufacturer: (Standard display types)
Chip type: NVIDIA
DAC type: NVIDIA Corporation
Device Type: Display-Only Device
Device Key: Enum\ROOT\BASICDISPLAY
Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8166 MB
Dedicated Memory: 0 MB
Shared Memory: 8166 MB
Current Mode: 1920 x 1080 (32 bit) (64Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: Acer XB240H
Monitor Id: ACR0419
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Other
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_amd64_5103ac179273be89\basicdisplay.sys
Driver File Version: 10.00.17763.0001 (English)
Driver Version: 10.0.17763.1
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
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