HP Pavilion 21" AIO with very strange problem in HDD

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ElDeTemer

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Apr 30, 2017
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Hi guys,

I'm not sure what happen with this computer. In first hand the Pavilion make some noise in HDD. It is a Toshiba DT01ACA100. Then I buy a new Seagate disk with same size, and cloned my old one into the new one. Everything works, but some days later the sound comeback. Now the sound is not like classical cracking, is more when the disk try to turn on. Everything is froze on windows and the blue screen of dead appear. I take out the new HDD and then found that it use almost twice the current of my old Toshiba.

By this reason I buy another new HDD Toshiba exactly the same model. I clone the Seagate into the last one, and everything looks well. But some days later all the nightmare begin again. The same behavior than with the Seagate. At this point I buy a new power adapter, and a new mainboard. All this stuff coming two weeks later, I assembly everything, and some days ago, as you know, everything happen at the same way.

Now I just think about to buy a new equipment, but just in order to know what is the problem, I want to know if someone have a similar problem with this piece of trash. Thanks in advanced.
 
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Ralston18

Ralston18

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Oct 11, 2014
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1) Are you very sure that the noises came from (and are coming from) the HDD?

2) Did you run any of the applicable manufacturer diagnostic software on the HDDs?

3) Can you explain more about "it use almost twice the current of my old Toshiba"? Do you mean electrical current?

What OS are you using? Windows 10? Have you tried any of the built in troubleshooters? Did you look in Reliability History or Event Viewer for any error codes or warnings?

You keep cloning the drives - did you run any AV software beforehand just, if anything, to eliminate a malware issue?


 
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ElDeTemer

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Apr 30, 2017
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510


Hello Ralston18, let me answer your questions:
1. Yes, there is only two possible parts that make noise, the CPU fan and HDD, and is not the fan, indeed is too quiet.
2. Yes I did, I ran on my Seagate HDD the disk utility that is available on their website, and everything looking good. With my new HDD Toshiba also ran some utilities that coming with DLC boot CD, to check the health of the disk, and all looks good. With this last one I use the HP DST test in short and long test and it pass. By this reason I'm very sure isn't possible that be the HDD. The other very strange thing is when the windows cannot start, I dissasembly the AIO, pull off the Toshiba and put other HDD and the windows on this HDD starts. Later put back my Toshiba HDD on AIO and windows starts as nothing happen.
3. Yes, I mean the electrical current. On Toshiba DT01ACA100 the consumption is 420mA, and on the Seagate HDD is around 800mA.
I'm using Windows 10 on it, and as I thinking its a hardware problem, honestly I don't run any troubleshooter app. Let me see the logs on event viewer in order to look for an error message.
About malware, yes this device has an AV, it use a Vipre cloud solution, and daily the scan runs on it. Also it has some configuration to delete all the temporal files each time the browser is closed.
Thanks for your help, and I hope to found a solution for this headache.
 
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Ralston18

Ralston18

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Interesting. Not sure what else to suggest at this time.

However, there are some Seagate folks who monitor Tom's Hardware.

Perhaps one of them will be able to offer an additional suggestion two.

Or, someone else following this thread may spot some relevant clue within your answers.
 
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