problems with i5 7500 and AMD RX 580

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Z

zaptxr

Oct 17, 2018
6
0
10
Hello Everyone,
I just recent upgraded my pc to these parts listed below.

Operating System
Windows 10 Home 64-bit

CPU
Intel Core i5 @ 3.40GHz
Kaby Lake 14nm Technology

RAM
8.00GB

Motherboard
MSI Z270-A PRO (MS-7A71) (U3E1)

Graphics
8GB ATI Radeon RX 580 Series (MSI)

Storage
931GB Western Digital WDC WD1003FZEX-00K3CA0 (SATA )

Power Supply
Corsair CX 650

I installed all the drivers and updated them. I was so excited to play games on my new pc until I ran into issues. I tried to play League of Legends at 1920x1080 with settings on medium and I barely got 30 FPS with frame drops to 15-18. Switched the settings to low and got the same results.

So I searched online and couldn't find a solution.

List of what I tried:
-Unparked cores on CPU.
-DDU process and reinstalling drivers again.
-Set games to high priority on CPU
-configured Radeon graphic settings to help get better performance.
-set computer power settings to high purpose.

and after all of this, still no difference to my low fps.

I checked the usage on task manager and there's hardly any usage on my CPU or GPU. All of the usage is on the RAM.

If you guys have anything else I can do or check, please let me know.
The last thing i want to do is factory reset my PC but if it will fix my issue, then I will do it.

Thank you everyone,
ZaptxR
 
Solution
Darkbreeze
As mentioned above, I'll just add:

Did you apply thermal paste between the CPU cooler and the CPU lid?

Did you remove the plastic on the top of the CPU and the bottom of the CPU cooler? (Might not be ANY plastic on some units, but always worth checking as there OFTEN is.)

What CPU cooler are you using?

Is the CPU cooler actually running? Is it connected to the CPU_FAN header, specifically, that header?

You are right, that is ABSOLUTELY not good. CPU should NEVER exceed 80 degrees C, and that's under a full load running a stress test like Prime95.

If you did apply paste, and it wasn't a stock cooler with a thermal pad pre-applied, what method did your use to apply the paste and how much did you apply?

Could also be a problem of...
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
80,411
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176,790
So, parked cores doesn't apply to any modern processors. IMO it never was a valid problem on any platform. In 35 years of working with computers I've never, EVER, seen any platform that didn't fully utilize the CPU without a need for "unparking the cores" so long as the OS and drivers were correct and up to date, along with a valid bios version.

First thing you should do is make sure you have the most recent motherboard bios version installed.

How old is your Windows installation, and was it used on another system prior to this build?

Is that hard drive new too, or did it come from a previous build?

Have you downloaded and installed ALL of the recommended, and relevant, drivers from the motherboard product page including network adapter drivers, chipset (Intel .inf) drivers and other drivers as indicated on the product page?

Did you buy that GPU card new, or used?

Have you tried high settings?



 
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Z

zaptxr

Oct 17, 2018
6
0
10


I Will check for update on MB bios.

Windows installation is new. Bought a new OS with parts.

Hard drive is new aswell.

I will double check that. I cant remember if i did for everything. Do you know where I can find out if I have the latest drivers for that? Should I update bios first or download the drivers first?

Tried High Settings, got a little FPS boost but still dropped and got stutters.
 
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panathas

panathas

Splendid
Feb 12, 2014
1,108
16
30,315


It seems you have found the cause. Your CPU is definitely overheating and then throttling. What CPU cooler are you using? Is it mounted correctly? Is the fan spinning? Have you plugged the fan cable to the motherboard? Since you've recently installed a new CPU, you probably have forgotten something (or made a mistake) during the installation. Good luck.
 
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Darkbreeze

Darkbreeze

Retired Mod
Jun 24, 2014
80,411
7,631
176,790
As mentioned above, I'll just add:

Did you apply thermal paste between the CPU cooler and the CPU lid?

Did you remove the plastic on the top of the CPU and the bottom of the CPU cooler? (Might not be ANY plastic on some units, but always worth checking as there OFTEN is.)

What CPU cooler are you using?

Is the CPU cooler actually running? Is it connected to the CPU_FAN header, specifically, that header?

You are right, that is ABSOLUTELY not good. CPU should NEVER exceed 80 degrees C, and that's under a full load running a stress test like Prime95.

If you did apply paste, and it wasn't a stock cooler with a thermal pad pre-applied, what method did your use to apply the paste and how much did you apply?

Could also be a problem of not installing the CPU correctly. You might want to take it all back apart and double check that there are no bent pins on the CPU socket on the motherboard.
 
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Solution
Z

zaptxr

Oct 17, 2018
6
0
10


After opening up my pc, i saw the problem instantly.

The CPU cooler wasnt installed properly, literally hanging off of 1 one of the pins.
Installed it correctly and fixed all my problems.

Thank you for everyones help!!!! This seriously made my week but kind of mad at myself for not looking inside my PC first lol

Hope you guys have a nice rest of the week. <3
-ZaptxR
 
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