Multiple bsod issues with diffrent error codes.

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best56382

Sep 25, 2018
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I have been having this issue on my laptop for a while and I'd like to fix this.. please help.

Here's my spec

Graphics : Intel HD graphics 4000, GTX660M 2GB
CPU : Intel Core i7-3610QM
OS : W7 Home Premium K
RAM : 4GB DDR3-1600

The symptoms I know is that, I can hear the fan goes as fast as I play high-end games when what I actually do is just open a firefox and watch a video on facebook.

https://drive.google.com/file/d/1DG47n5cTzxgKKc4FlkG2F20ufflZjGMx/view?usp=sharing

here are my minidumps, please let me know if I missed other informations should be given!
 
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johnbl

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Nov 4, 2012
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zip file folder was only 22 bytes with no contents



 
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best56382

Sep 25, 2018
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my mistake, the link is now fixed.
 
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johnbl

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Nov 4, 2012
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the bugcheck 0x1a with error code 5003
The working set free list is corrupt. This is probably a hardware error.

(try the bios and driver updates before, then monitor voltages if problems continue
windows update will apply cpu patch dll for known bugs in intel cpus, these may also be included in bios updates.)

you will want to go to the motherboard vendors website and install the current drivers and bios update if there is one. it looks like you are running old windows 7 sp1 drivers for a much newer machine that has newer hardware. do the updates, delete the old memory dumps and re test to see if you still get a failure.
if you do, provide the new memory dump.



other problems:

run verifier.exe /reset to turn off verifier if you are done testing

go to your motherboard vendors website, update the usb 3 drivers. you are using the default ones from before the usb 3 spec was finalized.


check for a update for:
Intel® Wireless WiFi Link Adapter Driver
\SystemRoot\system32\DRIVERS\NETwsw01.sys Mon May 4 06:10:57 2015
https://downloadcenter.intel.com/
(this link can update other intel chip drivers also)

update:
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
\SystemRoot\system32\DRIVERS\Rt64win7.sys Fri Mar 16 06:01:36 2012
from here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

update:
Realtek High Definition Audio Function Driver
\SystemRoot\system32\drivers\RTKVHD64.sys Tue Apr 24 04:42:07 2012
from here:
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false


---------------
BIOS Version P2542.F00D
BIOS Starting Address Segment f000
BIOS Release Date 07/27/2015

Manufacturer GIGABYTE
Product P2542
 
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best56382

Sep 25, 2018
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I once asked Gigabyte if keeping driver version updated as newest, since what they have on their website are all outdated.

One representative of their customer services said it is not recommended that I update all the drivers when the new versions are released. I need an opinion about this.

and as I know there is no SP2 or something on Windows7, if I am right. should I try to format my system and reinstall everything? would that make it better?
 
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johnbl

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Nov 4, 2012
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you will not find a customer service peroson who would even know how to use a windows debugger and how to read windows bugcheck data from your memory dump. they will give geneic advice and might remote into your machine as a user.

vendors will only update their driver for 1 to 3 years depending on the model after that you have to go to the chipset vendor to get the update. vendors just want you to buy new hardware rather than get into the business of debugging problems for free.

reinstalling a old version of windows will work as long as you also install the old drivers and do not do any windows updates or run any games or new apps or install new graphics drivers. virus scanners and streaming software depend on fixes to the network driver, a gpu depends on fixes to the motherboard audio driver and even some usb drivers.
all of the hardware resource get shared so one driver messing up can cause another driver to fail.

reinstalling windows generally is useful if you can not figure out the problem or you have a malware infection .
on windows 8.x and above it is better to use the dism.exe command to do repairs.




 
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best56382

Sep 25, 2018
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I installed suggested drivers and I get much less bsod but I still get some. How many minidumps do we need to analyse the issue? I have got 2 so far. You let me know the number of minidumps then I will upload another zip file!
 
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johnbl

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Nov 4, 2012
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basically, I look at the most current minidump and work backward to the next newest.
with a minidump there is not much debugging info and you only get info on the currently running process. Sometimes one driver will mess up another driver and you only see the info on the second driver.

sometimes you have to provide a kernel dump in order to see what is going on with the other cpu cores and drivers.
(they are much larger files, and are stored at c:\windows\memory.dmp file)

go ahead and delete the old minidumps and provide a link to the new ones.



 
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best56382

Sep 25, 2018
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Here are new recent minidump and memory dump file, please take a look and let me know what to do. Thank you!

minidump : https://drive.google.com/file/d/1oekYi-NsXBeH6WlrpXR3L1jdeV5Xq83W/view?usp=sharing

Memory dmp : https://drive.google.com/file/d/1MTigSM2AUDF4VoUYqWOOIwn5sym78xKo/view?usp=sharing
 
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johnbl

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Nov 4, 2012
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67,090
firefox was running then a v3lite driver made a call with a bad value and crashed the in the filesystem.
it looks like a bug in the secruity software but it could be something in firefox. you would try to update the security software and if you were using a wireless connection you should try to update the wireless driver.

new bugcheck was caused by
C:\Program Files\AhnLab\V3Lite30\TfFRegNt.sys Wed Aug 8 20:48:24 2018
(it is pretty new but check for a update)

security software often gets the blame for these problems but often it is caused by a old network driver.
in your case you do have a old intel wireless network adapter.
\SystemRoot\system32\DRIVERS\NETwsw01.sys Mon May 4 06:10:57 2015
I would try to update it to see if it helps. gigabyte stopped providing new drivers for your machine so you should look at the intel website:
I think it would be this one:
https://downloadcenter.intel.com/product/66889/Intel-Centrino-Wireless-N-2230-single-band
Intel Centrino Wireless-N 2230

since the error came from the file system you might also download and run crystaldiskinfo.exe to read the smart data from your drive to see if the drive is having problems.


 
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johnbl

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Nov 4, 2012
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service KakaoTalk.exe made a call to a windows function that resulted in a bad memory address being passed and resulted in the bugcheck.

in the old versions of windows there was a bug in that particular function
win32k!xxxDCEWindowHitTest
so you can not know if you are hitting that bug or if the bug is in the service. or if you have a memory problem.

your system also shows that the base file that contains that particular functions has been modified
37 errors : win32k (fffff960001968ff-fffff96000196926)
16 errors reported in your nt kernel.

for windows 7 some drivers will make changes to windows functions, this is not allowed in windows 10 and any change is assumed to be malware. For windows 7 you would not know. you might want to boot off of a repair disk and see if you can repair the files. or on windows 7, start cmd.exe as an admin and run
sfc.exe /scannow
if the problem is not a virus the system will fix the files. Virus and malware tend to modify the hidden backup copy of the file so you can not fix it with this method.

since the error was error coded 0xc0000005 you might want to run a memtest86 to confirm your memory timings just in case you had some memory error that occurred while the program was running. (low likelihood)

you could also run verifier to see if some driver is corrupting memory.

most likely it will just be an app problem with your service KakaoTalk.exe
but with the win32k file changes it could be malware. ie run a Malwarebytes scan.







 
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