- May 21, 2016
- 5
- 0
- 1,510
Hi everyone,
I'm struggling with a new fiber modem. I just bought 1G fiber connection in my apartment where I live and I can't connect it properly. It will turn on and give me all the right lights but the WAN-lightning. I've been on the phone with DNA (my provider)'s Customer Service for more than 2 hours the last two days.
It's worth mentioning that I can acces the internet connection if I plug a ethernet-cable directly from the electricity box into my computer, but as soon as I try to get the connection trough the modem, it won't work.
I've tried the following:
- fabric-reset the modem
- different ethernet-cables
- different ports (LAN 1-2-3-4 and WAN)
- getting another modem similar at the store (so it's not doa)
The modem that I have is called Inteno DG200AC. My first thoughts on this was that the modem couldn't receive the fiber connection, but the customer service has doublechecked - it is the correct one. The Customer Service doesn't have any troubleshootings left. They have no clue what to do and therefor my last option is to get a tec-guy out here to fix it - but that will cost me 160 euros which is why I'm reaching out to you guys
I've attached some photos here where you can see the actual modem and my electricity box.
Looking forward to hearing from you,
Have been struggling with this for many hours now,
All the best,
Dennis
I'm struggling with a new fiber modem. I just bought 1G fiber connection in my apartment where I live and I can't connect it properly. It will turn on and give me all the right lights but the WAN-lightning. I've been on the phone with DNA (my provider)'s Customer Service for more than 2 hours the last two days.
It's worth mentioning that I can acces the internet connection if I plug a ethernet-cable directly from the electricity box into my computer, but as soon as I try to get the connection trough the modem, it won't work.
I've tried the following:
- fabric-reset the modem
- different ethernet-cables
- different ports (LAN 1-2-3-4 and WAN)
- getting another modem similar at the store (so it's not doa)
The modem that I have is called Inteno DG200AC. My first thoughts on this was that the modem couldn't receive the fiber connection, but the customer service has doublechecked - it is the correct one. The Customer Service doesn't have any troubleshootings left. They have no clue what to do and therefor my last option is to get a tec-guy out here to fix it - but that will cost me 160 euros which is why I'm reaching out to you guys
I've attached some photos here where you can see the actual modem and my electricity box.
Looking forward to hearing from you,
Have been struggling with this for many hours now,
All the best,
Dennis
Facebook
Twitter
Instagram